Reviews for Baskin-Robbins in Brentwood, TN
Great, creamy ice cream with many different flavors, size, and toppings. Not so large inside, but several kid-friendly tables... under the roof outside. Pretty quick service. Low key place to hang out for a quick treat. Read more
Was so excited to go to Baskin Robbins (worked there as a kid). Drive from a dance comp at Opryland Hotel. Arrived at 9:34 pm... and they closed 25 minutes early. Time posted is 10pm but closed before 9:34. Disappointing. Read more
Absolutely the worst customer service! My family and I have been customers at this locations for years and have never received... the treatment we received this afternoon. Upon ordering, we received our shakes and they were not properly done. So I proceededto let the employee know and she caught an attitude and her response to me telling her she added extra chocolate when Irequested not to her response was the ice cream has chocolate DUH! She then proceeded to argue under her breath and even arguedwith the manager in front of us. The manager asked her to leave and she refused to do so. Needless to say, will not bereturning. Thank you to the manager whom still attempted to fix our drinks whilst dealing with this unprofessional individual. Read more
My kids walked in and said "Wow, Mom this place is pretty!" And they absolutely love their ice cream! The staff was very... friendly and the service was quick. Highly recommend! Read more
How is it that an ice cream store refuses to make milk shakes after 9:00 if they don?t close until 10:00?? Same employee turned... down my step-daughter two weeks in a row. (Two Friday nights in a row) The other girl working even said all the milk shakemachines are broken. You?re an ice cream store...you make ice cream treats. Wish she had gotten the employee name so I couldpost it here so the manager will hopefully see this! I guess good help is hard to find. Unfortunate. Read more
IceCream is great, much better than Jenis flavored frozen wax. This location is pretty dumpy though. The workers look like they... just walked in after a day at highschool. No uniforms of any kind, no gloves used after touching their phones, not a word saidto any customers. Read more
The Original Ice Cream landmark of Brentwood! Good ole ice cream place I visited as a kid, took my kids to and now I'm taking my... Granddaughter! Only reason it's not a five, it's never had enough tables inside!! Affordable, good service, clean and has a niceselections of sherbets AND ice cream! Read more
I asked the worker if I can have extra flavor in my ice cream. This young hard worker scrapped the floor clean and put the... clumps of dirt directly into my ice cream. When I told him about the clump of hair sitting on top he promptly took it out andate it in front of me so I?d never have to see it again. Thank you for the memorable experience. Read more