Reviews for Popeyes Louisiana Kitchen in Braselton, GA
After hearing nothing but bad experiences at this location I decided to try it for myself. It?s worse than I had expected. 20... minutes in the drive through, out of everything except bone-in mild chicken. If you can?t handle being in the restaurantbusiness just close! Read more
This is the worst Popeyes ever. It?ll take 20 minutes just to order wether drive through or inside and then they will have you... wait 45 minutes to get the wrong food and thus also tell you they don?t have what you ordered. Absolutely worst and slowestService. They deserve 0 stars Read more
If I could leave zero stars I would. Surely at some point, someone higher up in management will look at all these reviews and... start caring. This is the slowest, rudest place! I?m fine with waiting on hot food as long as I?m treated with kindness. Lazyrude employees! Read more
If I could give a zero stars I would. This is the worst establishment you could ever go to. Customer service is a zero and the... boy Manager is running the establishment to the ground. I ordered a family meal and was told to pull into a parking space sothey could bring out my fries. I wait 15 mins and now I?m worried and I drive around and get to the window; they act like I?mnot there and the manager quickly go to make my meal that I had been waiting for. I enquirer about the delay and why wasn?t myfood brought to the front as they promised. The manager looks me in the eye and said ?the girl brought it out and you weren?tthere?, I was shocked and told him that?s a lie because the doorway was in my vision and the girl never came outside. Not oncedid he apologize for this and I grab my bag and drive off; while in the parking lot, I was promoted to check on my order andrealized I was given 3 chicken less and the fries I was made to wait for was not included in my order. Im upset at the point andhave to drive around again. I get to the window and explain again to the manager that my order was messed up and he didn?tapologize instead he asks me if I want a refund? This is the worst customer service I have experienced ever and that young boyshould not be given such a responsibility to manage an establishment as Popeyes because he has zero knowledge of customerservice. He was very rude and extremely unprofessional and even threatened to call the cops on me. Read more
Worst Popeye?s EVER!!!! This was my second chance for this location after having a bad experience right after they opened. If... anything, they?ve gotten worse! I have a large family, and I know large orders can be overwhelming, so I ordered online and gavethem almost 30 minutes before I pulled up. They asked me to pull forward, okay no problem. Fast forward 10 minutes, we hadn?tseen or heard from anyone and I decided I wanted to add a Cajun rice so I went inside. Two employees, one of which was a younggirl that seemed to be the shift manager, were sitting at a table in the dining room talking to each other and playing on theirphones. Three young men were in the kitchen, and none of them seemed to have any idea what was going on. One of them came totake my order for the rice. He takes my payment then goes to get the rice and says ?oh yeah we?re out of rice.? Okay, noproblem, let me get Mac n cheese instead. I ask about the rest of my order, and he says they are working on it. Almost 10minutes later they bring me a bag with my sandwiches, and another bag in which they have stacked multiple baskets of friedchicken, 12 pieces to be exact, instead of using a box. Perhaps they were out you say? I could see one laying on the shelf underthe chicken. But first things first, where?s the rest of it? The rest of what, they respond. My order? they look clueless. Whatdid you order? So I tell them I ordered a ?Biggest Feast? and then they argue, until the girl in the dining room yells for themto print the receipt. She still hasn?t bothered to get up and come back to work at this point. They start working on the rest ofmy order which consisted of two half filled (supposedly large) baskets of cold, old fries, five stale, cold biscuits and fiveapple pies that they say they still have to cook. Still trying to be patient, I say okay, no problem. At this point, the girlscomes back behind the counter and I ask if she can move my chicken to a box so it keeps better for the rid Read more
Popeye's in Braselton Georgia (store #13576) is a disgrace to the franchise and needs some strong management. We were told we... couldn't pay cash as soon as we walked in. That wasn't a problem. Our granddaughter ordered a chicken sandwich. She was toldthey didn't know where the woman was who made the chicken sandwiches plus they didn't have any tenderloins. My wife ordered 3mild chicken strips, and they tried to get her to take spicy because they were filling an order with the mild ones. She alsoordered lemonade and got a full glass of hot lemonade with no ice in it. She mentioned it and was told to get ice from the drinkmachine because they didn't have any in the back. I ordered chicken strips and sweet iced tea. They only had unsweetened tea.The restaurant was dirty with no clean tables, and the parking lot was filled with wrappers and cups that hadn't been picked up. Our order was wrong. My wife got 3 pieces of chicken instead of strips. I got nuggets instead of strips. My fries were cold.There were no napkins or condiments at the condiment area and no paper towels in the restroom. I suggest you go to Zaxby's nextdoor. Read more
My daughter was craving a chicken sandwich meal from Popeyes so we decided to try this new location nearby our home. First we... tried going inside but the doors were locked however, later we saw a customer walk in a different door. So we went through thedrive-thru and were asked to park in a spot to wait for our food because it would take a little while. This was understandable,given that many restaurants are short-staffed these days. After a little while a worker came out and asked us what we ordered,so then we had to wait a little longer. After about 30+ minutes total we happily received our order; however, after getting homewe discovered that the 2 Buffalo sauces I paid .60 for were missing, which was quite disappointing. The good news is that thefood was warm and tasty! Read more
Visited fairly late, but they were more than polite and made my food just as ordered. Had sauces correct, etc. However, every... single Popeye's I visit, and it doesn't matter what city it's in, does not give you a spoon or fork to eat your mashed potatoesand gravy, or other side dishes that require them. It's like you have to eat them like a pig out of a trough. Fortunately thistime I was actually taking the meals home and I have silverware at my house. Attention to detail please. Not everyone gets frieswith their meal. ???? Read more