Reviews for Buffalo Wild Wings in Braintree, MA

It was a week night so for it to be slow was expected. There wasn't many people there maybe 20, so for the service we got I... felt was subpar at best. The new bird Dawgs were not good sampled all 3. Pulled the chicken from the and just ate that. Wouldn'trecommend so good thing they a limited time. Wings were good like normal. Read more

i have never in my life spent $65 for an order with 6 pieces of chicken tinier than my pinky toe (for $11 mind you). don't even... get me started on these damn "LARGE"fries, $8 for an actual handful. we picked it up probably 5 minutes after it was ready andthe whole order was ice cold. the chicken was fatty and hard. don't order from here go to an actual nice place and spend ur $65somewhere else Read more

Very disappointed this place used to be way better!! Got here and have to wait 15 plus minutes to be seated (the place was... literally almost empty) then the server got upset because I wanted to seat on a different table so my son can watch the game?thehostess was so rude, with her angry face like she didn?t want to be there working as a matter of fact they all look upset andnot friendly at all!! Fortunately our waitress ?Griffon? or some name like that was nice at least! It was a very bad experiencevery bad costumer services that I am think to ever go back less even to not order and pick up! Not happy how this place hasturned up! Read more

I go to Buffalo Wild Wings every Thursday for boneless wings Thursday. Just so you know, IF YOU DO NOT SIT AT THE BAR, DO NOT... EXPECT SERVICE. I work in the service industry: I understand mistakes happen. My group sat down for a normal night where weorder pretzel knots for an appetizer. When the pretzels arrived they were stone cold in the middle. (I understand mistakeshappen) so I tell the server (Samantha) after tracking her down. She tells me she will get a fresh batch. Little did I know thatthe ?fresh batch? would still be cold for the second time when she brought them. At this point I got the manager involved. Heapologized and I told him to take them off my bill as my wings and fries would be arriving soon. He agreed, however; this wasNEVER COMMUNICATED TO MY SERVER. My server never came back to ask about my pretzels or take the tin, brought out BABY SIZED(you would?ve thought they were out) wings. I asked if these were 20 boneless wings because it did not seem so and she saidyes, so I asked for more ranch as 2 people were Sharing. After finishing my wings. NO FRIES ARRIVED. I asked for the check. Wewere charged for fries (which were never received?) a soda (I did not order). And celery and carrots (the server offered us andthe menu says FREE PER REQUEST). The general manger called this a learning experience. I?m glad my money was worth your learning experience. The manager was no help. Is it because I am in my 20s and he is older and felt superior? As a flight attendant I?ll remember any mistake i make in the sky is a ?learning experience? Read more

My wife and I went to the South Shore Plaza location tonight for a quick meal. We arrived around 8:45pm and were told there was... a wait for tables but we could sit at the bar right away (only about 25% of tables were occupied but the hostess mentioned theywere understaffed which was understandable). We sat at the bar and ordered an appetizer and our entrees within 5 minutes ofsitting down. While we were waiting for our food my wife went to the bathroom where the stall she was in was completely out oftoilet paper (on both sides of the dispenser) so she had to ask me to come and provide her with toilet paper. By 9:30 we stillhadn?t received any our appetizers or any food so we asked the bartender whether it was possible to cancel our food as we werevery hungry and would prefer to just leave and grab fast food at that point. She again mentioned they were short staffed butsaid she would go check on the food (at this point she hadn?t been back to check on food in the kitchen in probably 20 minutes). The bartender finally returned about 5 minutes later with all of our food at once (appetizer and entrees). We got theappetizer platter and it was completely cold ? it had clearly been ready and sitting out for at least 15 minutes. Additionally,the plates at the bar next to us from previous customers weren?t bussed for at least 45 minutes (the people left as we arrivedand were sitting down and were bussed while we were eating). We rarely complain about restaurant experiences and understand theshort staff but there should have been someone else who was able to run the food out rather than having it sit until it was coldand then be delivered with our entrees. The entire time members of the kitchen staff would periodically come in and out of thekitchen in a calm and relaxed manner. When we asked if we could cancel the food we were met with resistance from the bartenderto go check on the food and we?re just told ?they were working on it? despite her not havin Read more

Not sure what happened post pandemic, this location seems to no longer attract any crowds, even on weekends. It?s a shame since... they are located on the premises of a really busy shopping mall. Severely understaffed and the quality of food keeps varyingwith every visit. The service was good though. Read more

would do zero stars if i could. i dont know if the guy i had was new or what but out of 4 people in my group we all ate dinner... at separate times. they messed up my ONION RINGS 5 times? and forgot.. my friends chicken was doused in seasoning. He shouldvejust ordered the seasoning itself. he dropped off 4 different food items that were not ordered by us. After literally writing itdown?? Unbelievable service. Ive gotten better service at mcdonalds. Not even busy and they ?cant keep up?. $92 bill, and itwasnt even worth it. No napkins, utensils, straws. This place should be closed until it has a working staff. The waiter,Matthew, clearly cant handle too much at once. He would literally just come over and drop off menu items and walk away?half ofthem werent ours. Read more

Sorry to be this person, but it has to be said. I?m not sure where to even start here, but this was not only terrible service,... but a bizarre transaction. I came in to order a take out order of 15 wings. It was a Tuesday, so I asked if the BOGO deal wasstill happening. They said yes. The person taking my order then said they could not do it because I ordered Bonless and not BoneIn. So I looked it up, and saw that was wrong. So another person canceled that order, and then placed a new order of 15 bonelesswings, with a bogo, for a total of 30 wings. Pretty simple, no? Clearly not for this place. So I came back 15min later to pickup the food, and they said I would get a refund for the first order because I was charged twice. The kid working asked for me toleave my phone number and last four of my credit card so the refund will be processed. He then said they will call me. Excuseme?! What?! Who says they will refund someone and then calls them. I said I wanted it done now. He said the manager was busy. Isaid, that?s fine, I will wait. How do I know someone may just ?forget? to do it. Who doesn?t process at refund at point ofpurchase in front of the customer. To complicate this already ridiculous experience, when I asked the kid working for a couplesides of ranch, he responded that he could not provide them because he did not put the order in the computer. It?s worth what,$0.79, and it doesn?t already come with the wings? I had no problem paying for it, but to say he won?t even give them to me isinsane. Especially after all of the other nonsense. Finally, I get home to find out my order was wrong anyway. Not the flavors Iasked for, and uneven distribution. I asked for it mixed, not separate. Oh, and did I mention they still left out the additional15 wings I was originally charged for. Never thought ordering wings would be this complicated. UPDATE!! Sorry to do thisagain, but here we go. Somehow gave this place a second try despite the events of my last vis Read more