Reviews for Dunkin' in Boynton Beach, FL
They are completely incompetent. I arrived at 710. At 725 it was my turn to order. Per the Dunkin? App, I activated a free... muffin with a medium coffee. Their machine didn?t read it.. the girl walks away for at least 1 minute to call someone. The lineis at the door at this point. Finally, I nicely said that I?ve been waiting for 15min and I need to go to work if they canplease just give me the muffin so they can figure out the problem. They said no. She proceeded to talk on the phone IN FRONT OFME that I?m yelling at all the employees and didn?t understand the app even though I clearly showed her what I did. I will becalling corporate about their blatant disrespect towards customers talking about me in front of my face!! When they were theones wrong! Read more
I?ve been giving this location my business for over a year. the staff was great, customer service was fantastic. About two weeks... ago everyone I knew was gone. All new faces, a bit disappointed but that?s business. In the whole year that I gave this DD mybusiness I was always pleased with the service, never had to return any item. Since the staff has changed I?ve had to go backthree times!! Very frustrating. Time for a change. Read more
Decent location. A little hard to get in and I out of during the morning rush, and they normally don?t put mobile orders on the... mobile order stand for whatever reason, but the drinks are made well! Read more
The employees are nice and the mobile orders are usually on time which is great. However, lately they cannot sustain the rush... hour between 7:30-8. They need more help wait time can be long like 15 min or more. Read more
I go in to give the staff the benefit of the doubt and 8/10 it?s always a disappointment. This morning I asked for decaf TWICE... and still got regular. Everyone is either talking to each other or texting. I am glad that my last two visits the store has beenclean. Usually isn?t. And yes I know when I am drinking regular coffee vs decaf. I get instant headache with regular coffee. Read more
Went this morning, (8/31) the service was excellent, so friendly. The gentleman who served me today was SO NICE, it says Stanley... on my receipt, thank you to you, and to the woman who was working with you this morning, for making the start of my day extraspecial. Read more
This location has went waaaay down hill in the last 3 years. Used to be my favorite location even with how busy it gets, I... didn?t mind. But NEVER will come back again. Rude behind young girl behind the counter that messed up my sweet tea 4 times. Likehow?? Then got the nerve to catch an attitude and making smart remarks when I walked back in for a remake. I let it go. Cameback a different time same issue. Bad customer service! No ?sorry I will accommodate that? or hello, thank you come again. Theyneed corporate to step in Read more
I used to come to this place with great service. The manager here now has ruined this place. It is unorganized and she has a... careless attitude. If you are in a hurry or want all the food you order then this is not the place to go. Try another Dunkin. Read more