Reviews for Steak 'n Shake in Bowling Green, KY
Everything was great sever was fast and everything is self service. You order on the tablets and get your own drink the staff... calls your number for food and milkshakes Read more
Great location, and the food came out really fast. Im a bit more old fashioned so i cant say i agree with 100% kiosk ordering.... They keep it clean in there. And the food was what you remembered out of steak n shake before covid hit. Beware the sweet tea itcould use some sugar ???? Read more
The update of this restaurant was made with Covid-19 as the lead designer. No more waitresses and personal service. Tables... spread out. Hospital white everywhere. It now has all the antiseptic atmosphere of a 1950s coin-operated Automat. The food isstill as good - at least for what they kept of the original menu. Read more
Self checkout, I am not a fan. Ordered doublesteak sandwiches, large onion rings with one meal on the other everything small... fry. Onion rings were great and sandwiches were good, as always. Kind of thought a large onion ring order would have had morebut it could be because I liked them so much. Read more
Follow Up: was contacted by corporate and they offered a refund of our food. We have always enjoyed steak and shake for their... freshness and variety. Well give this another go, but probably won't use the app unless we can verify the doors are going to beopen. Ordered in the app at 9:15 pm and then the doors were already locked, but in-store was an option in the app and storehours said 10 pm. By the time I got my food, it had been sitting in a warmer for over 20 min since I now had to wait for all thecars in drive thru. I would have cancelled the order had I know this was how they handled things. I was told "we have a warmer"when I asked if there was a way to get my food that was ready any sooner. I don't think the warmer was designed for 20 minutewaits. Read more
I did not like having to make my own order, I just wonder how long it will take before they decide we should cook our own... food.. if that happens i will not go back. I did not expect to have to learn their POS system just to get food. The lay out is alittle awkward at first. We got there just 10 minutes before closing. So they made us get to go orders. We did sit on thebenches outside. But could not refill our drinks. It is a serve your self kind of place. Good if you like not being waited on. Read more
So the food was very good honestly but we give only 3 stars because they have went the robot way only now. You cannot go into... this establishment and order food from an actual human person. Has to be a machine. One that takes cash and one that takescard. Me and my family absolutely hate that part. Read more
I?ve been to this Steak ?n Shake multiple times. Usually the food is good. I don?t know what the heck happened this time but I?m... writing this at 3:45 in the morning because I can?t sleep because I got food poisoning. At around midnight almost 10 hours afterI had a late lunch I suddenly became nauseous. It wasn?t that bad. Eventually the nausea got so much worse and I went to throwup. I felt a little better. So I went and laid down. About 45 minutes later I had to puke again. This time with a ton of dryheaving. After that I went and laid down again. My stomach feeling better like the 1st time. About an hour and 10 minutes laterI had to get up again and go puke. I?m also experiencing diarrhea at the same time. As of writing this I?m hoping I?ll no longerneed puke/dry heave and hopefully I can actually get some sleep. Safe to say I probably won?t be going back. Read more