Reviews for Cracker Barrel Old Country Store in Bowling Green, KY

Went to have breakfast today. Cracker Barrel is normally very busy, but not so busy today. Used the app to get our name into the... queue sat down promptly. However it was over 10 minutes before the server ( Vivian) came by and said hi to us. It was another 3minutes before she came back and asked / "can I get you something to drink". My response was "we've been here long enough, weknow what we want". To which she snapped at me " sir I've been very busy with this other table and it doesn't help me out whenyou're rude like this. I'm a person too, you know. I will get you another server"... and walked away and so we walked out. Wewent across the street to the Waffle House and had the best experience we've had in a long time. Yes the Waffle House! CrackerBarrel has been our favorite place to go for breakfast for more than 40 years. First time I've ever experienced anything likeit. It's going to take a lot for us to come back to this cracker barrel. Would not recommend. Read more

I actually was using my complimentary coupon for poor service from a previous experience. We were a party of four seated rather... quickly. The experience started out pleasant the waitress was attentive. We placed our orders and waited. Two at our table hadfinished the initial beverage and waited for 15 minutes and had to ask the waitress for drinks. She said it would be a minute. Iget it was busy but, still hospitality and customer service go hand in hand. We waited for 45 minutes to finally have our fooddelivered to the table. A child had the chicken kids meal and literally counted 5 yes 5 steak fries, one meal had breakfast theeggs were dry and the syrup seemed pretty watery, my meal the roast beef with double broccoli was hardly a serving of broccoliand I paid for cheese which was not on the order. Also the roast beef was maybe 3/4 a cup if at most. The only meal that wasdecent was the steak meal with the complaint being the steak was not well done. I left there hungry and disappointed. I will notvisit any cracker barrel and will look for better quality customer service and hospitality. I gave 2 stars simply because wewere seated quickly. Read more

Priscilla is the absolute best server there, if you go to cracker barrel in bowling Green, you 100% want to ask for her! She is... friendly and her customer service is phenomenal! I honestly don't eat with any other server at all especially Pam because sheis rude and obnoxious, and has poor people skills, Priscilla will make sure your food is hot and always checks on her guests. Ieat here weekly and her service never fails! My family is very grateful of her customer service! We have 5 children and she isgreat with the kiddos and very patient! So if you have children she is very family friendly especially as a mom herself. So tipwell ???? Read more

Always a great meal and a great experience here. Plenty of great selections to choose from. You can also drink beer with your... meal. Great desserts also. Pay your bill, leave a generous tip for your server. Before leaving the premises, plenty of items tobrowse and or purchase. Candy, soda pop, gift cards or rustic items for you to use to decorate your home, mobile home, gift tosomeone, whatever! Great place. Great times! Read more

It was good. Service was good. Basic Cracker Barrel experience.

Consistently good food here. Helpful, friendly staff. They have a nice shopping area at the front and rocking chairs outside... under cover to wait in. If you arrive during peak hours, you will have to wait. Read more

Breakfast was hot and fast. Our waitress was very attentive. We did some shopping in the store after breakfast. The restrooms... were clean. Read more

Nostalgia, quality food, great service. Hadn't been to Cracker Barrel in a while, years actually. Was so happy to rediscover... it. Had the best fried chicken of my life and the same family friendly environment I always loved to bring my kids to when wetraveled. Loved the memories flooding back in, as well as the speedy and attentive service and the delish food. I will make apoint of getting back more frequently. I shouldn't have let this much time pass by as I never had a reason to stop going. Read more