Reviews for Dunkin' in Boston, MA
So bad service you need to waite for long long time in the line to orden and after waite long long time to get a sandwich this... place is terrible Read more
Slowest Dunkin? on earth. The staff laugh and chat instead of doing their job. Please get better employees and management at... this place. Read more
If I could give the 330 Congress Street location zero stars, I would. This location does not care about good customer service.... The staff laugh and make jokes more than successfully fulfill orders CORRECTLY...... The counters aren't always clean and havecoffee spills all over it. I truly miss the staff that worked there before the pandemic and prior to being renovated. Order atthat location at your own risk. The two male staff members I had encountered on Thursday (at the this location) were very rude,inconsiderate and disrespectful. Particularly the guy who takes the in-person food orders, handles money, packages your food andmakes the coffees. I waited almost 30 minutes for my mobile order. I watched about 10 in-person orders get placed and fulfilled.Meanwhile the mobile orders are now backing up because the sandwich order monitor was broken. The sandwich maker had to askcustomers if they ordered sandwiches. He had only inquired with the men in the store and would stare at the women waiting for usto tell him if we had a sandwich order or not. I had watched many names go from "in progess" to "ready", then disappear fromthe mobile order screen with no food or drink production and that included my order. Mobile orders submitted after mine wasfulfilled before mine and a few others. When myself and another woman confronted the staff member making coffees about ourprevious orders that we had patiently waited over 20 minutes for, he became hostile and told us to keep waiting. The woman askedfor her money back. That further infuriated him. He that belts out in front of everyone, "If you want a refund, form a line toget your money and leave". Two people received credit back to their mobile app. I still wanted my coffee, so he asked was did Iorder. He then tell me that they were out of the coffee flavor shot that I had ordered. I pointed out the bottle to him, whichwas in the dead center of other bottles and was very visible to everyone. It had a green labe Read more
Has to be the worst Dunks in Boston. No one serves you when you walk in. I literally spent 25 minutes waiting on a single... sandwich with no other customer there. The guy behind the counter just stares at you and takes an obscenely long time to doanything. Always on his cell phone. Never enough people working. Never going back to this place. Worst staff and no one wants todo their job. Always joking around vs taking orders and working. Read more
Use to be a good place but the crew they have now is slow and rude. They'd don't wash their hands or anything. The coffee... doesn't taste like anything you ordered and it's very dirty. Completely different from the past with the younger crew. Read more
This Dunkin is awful. The wait times are always outrageous. They charge for oatmilk and then give you maybe a half teaspoon.... They have gotten my bagel order wrong several times. All they need to do is toast it and put the butter spread on it but theyput a half warm bagel in the bag with a handful of butter packets every time. They can't manage to put your items next to eachother at the pickup window. And they have the audacity to jack up their prices. Simply terrible. Read more
Horrible! No lattes, machine was broken. Too forever and and ever to get our order. No bathrooms. Do not waste your time!
Worst Dunkin I've ever been to. Waited over 20 mins for a sandwich, it was not even busy in the store. Staff have no idea what... they're doing especially at the sandwich station, the crew are completely clueless. Read more