Reviews for Dunkin' in Boston, MA
convenient location but you Will be here for a minimum of 20 minutes no matter if you order ahead or if there?s multiple people... working Read more
Place needs to be shut down permanently. Employees are rude.
serve every single mobile order without even taking anyone?s order in line. waited 30 mins in line and ended up leaving
Because there was three employees work there that day, two of them was playing around & only one served all day (She was the... Indian woman). Read more
My Large Iced Americano go-to!! Has started getting crowded though with increased wait time during peak hours; since staff needs... to care of takeout and online orders both. Read more
While I understand the frustration some other reviewers have left regarding this location, the manager (who is usually working... on-site fulfilling orders) is very friendly and clearly puts in the work to make the place run. He has never messed my order upand has even given me free upgrades like whipped cream and a large size. Some staff needs better training but I can't say I'vehad a bad experience here. Unless something drastic changes I'll keep coming back! Read more
I come here every morning not because the coffee is good but because it is convenient. The staff is pleasant but, it seem they... can not get orders right or work as a team with out a manager being on site. That is the only time my coffee is made right andthe service runs smooth. They have four people working on coffee and the line is still long. IJS Read more
Although they are usually busy and have only one or two staff members, they always treat customers with care. The "there you go,... honey" feels totally different than having a cup shoved in your face like I got at Tremont DD. Read more