Reviews for Cold Stone Creamery in Boston, MA
I dove 15 min so I can get my favorite ice-cream, but the store was closed at 2:30pm on Wednesday, a lot of people were confused... as the employees were inside but no communication or signs explaining what?s happening. Waste of time Read more
All of the Cold Stones around me closed down during 2020, so I was delighted to find one still open! Excellent customer service... and great quality product. ???? Read more
Ordered an ice cream birthday cake online 8/2, scheduled to pick up 8/6. Came an hour later than scheduled time to pick up, the... two staff had no idea. They went in to the back kitchen and came out to tell me they could not find it. Went in and check again,said the manager made the cake but did not decorate it. I ordered this cake for my wife?s birthday for the same date. Got therefund, but those staff did not give apology for their mistake. If you need a cake for important event, go somewhere else. Theyoffered me to get a ready to go cake from the freezer but none of those cakes were appealing. I went to Toscanini in Cambridgeinstead, good service and nicer cakes to choose from. Read more
Went there on a Friday at 940. The doors were locked. They are supposed to be open until 10. They claimed they ran out of ice... cream even though we can see a ton of it through the window. Excuse to get out of there early. Read more
Staff is friendly but this shop really needs a makeover, tired deco and insufficient lighting makes it look unwelcoming.
Delicious! Ordered the Oreo Overload and it was really fresh. The staff were able to accommodate my food allergies and made my... ice cream in a safe container to eliminate cross contamination. Read more
Weird enough, for an ice cream store, the interior was a little warm/stuffy. I came in looking for a small ("like it") sized ice... cream on a waffle cone. They didn't have Snickers mix ins! Which was unfortunate. I got an Oreo mix in instead and I got thelast waffle cone they had (which they just made apparently so it was still nice and warm). The ice cream was fine but I wasdissapointed in the lack of Snickers. Also, service was a little slow depsite there not being many people in the store. Read more
Clueless staff, poor processes, and bad management. We preordered and prepaid for two ice cream cakes 7 days in advance. We... went to pick it up and the staff couldn?t find the order, we waited for 45 minutes while they did it last minute only to be toldthey were sold out of one that we pre-ordered, having sold the last one earlier in the day. ?We paid for ours last week, yousold the same cake again today?. Staff blamed the person that took the order and failed to take any sort of responsibility, notgrasping that as a customer I don?t care if it was another employee, they are representatives of Coldstone and Coldstone failed.Staff continued arguing saying it was the other employees fault (don?t care) and that we would have to contact their manager. Read more