Reviews for Clerys in Boston, MA
I was with my best friend, her boyfriend, my husband, and my best friend has a service animal. We were coming to the bar for... drinks before dinner. This encounter occurred on or about 7:30pm on November 5, 2022. The host asked us if the dog was aservice animal, and we said yes. The host told us that the dog either needed to have a service vest on (which the dog does atall times) OR that he needed to see paperwork for the dog. The host said that this was a new rule in the state of Massachusettsper the health department. The host moved very aggressively and loudly toward us when we told him politely that we don’t haveany national paperwork for the service dog. I said “if you look at the dog right now, you’ll see the blue vest that says‘SERVICE DOG, DO NOT PET’” and he quickly backed off and said he was sorry he didn’t see the vest. But then proceeded tocontinue to say that he is allowed to legally ask for proof of paperwork for the service animal because he has “seen itbefore”, and continued to rant about it. His rant was completely incoherent. My friend was in shock, as we all were, at howaggressive this man was about a service animal. My friend trains service animals, and has done so professionally foryears. There was no sign posted anywhere in visible sight regarding this new law about service animals. Per Mass.Gov, “Peopleare not required to possess any certification or identification for a service animal. Service animals are not required to wear avest or a badge.” And “An individual with a disability accompanied by a service animal may not be asked to providedocumentation of a disability, to answer questions regarding his or her disability, or to have the service animal demonstrateits work.” While I cannot seem to locate anything online regarding a change in law about service animals, I firmly believe ifa law has been recently changed, there should be a posting of it in the establishment in the event that people are unaware. Ialso believe that i Read more
Good local bar with wide beer selection. Clean bathroom. Pleasing servers. Though their layout is too small for standing... customers. Read more
Came here for an event, and seems like a nice bar. Cool music, nice vibes, great place to grab a drink or 3 with some friends.
The burger was great, service was friendly, so this may sound petty: There was no list of their whiskey spirits, and I wanted to... try something new. So instead of listing off every whiskey they had, they offered to make me a flight (which was off-menu) whichI accepted. When the bill came it was a $50 flight of whiskey. Most expensive flight of middle shelf whiskey I’ve ever had. Read more
This place was rubbish. Went to watch the Red Sox game and they didn’t have it on. We asked the two attendants near the... entrance if they were showing it and they were more interested in scrolling mindless drool on their phone than helping. One’sresponse was ‘I am not sure, I don’t operate the televisions’. The bar also had a quiz on somewhere and thought it wouldbe a good idea to broadcast the questions throughout the bar speakers over the music. I wouldn’t waste your time. Instead godown the road to the Five Horses Tavern. The service was 100 times better and didn’t feel like you were having a beer in azoo. Read more
Everything is super delicious but the service was bad in terms of how long they made us wait for the check, for someone to come... take our order, and talking bad on us for being indecisive. Read more
Never before had I been treated so rudely by a bartender. Before I start I just want to mention the utmost important it is for... me to treat bartenders/waiters etc with respect. The server gave us some lukewarm drinks for which I proceeded to ask for ice.Once the bartender came she gave me 2 small ice cubes, is the most inattentive and disengaged manner and left. As this was notenough ice I stayed there to wait for her to come back again. When she came back I asked her for more ice and she took the cupwith 2 ices cubes and threw it to the trash, like if I didn't deserve them anymore. She then asked me why I needed ice for, towhich the answer is obvious, but still her job is to serve customers, not question them on their orders. Anyways, she finallyproceeded to give me enough ice, again serving it in an angry manner. I said thank you and she started leaving. I turned to myfriend, and told him "What an attitude" (which was true), and unfortunately was overheard by the bartender. She then went out ofher way to step outside of the bar area, harass me, started shouting in front of my friends and threaten me that she was goingto have me kicked out of the bar for no good reason. I decided to be the better person and simply say I was sorry. She left.This situation was embarrassing for me but even more so for her. Her behavior was clearly out of line and her temperamentclearly had to do with something else, and she was definitely not having a good day, but that is no excuse to treat customerslike that. I will not be going back there again any time soon. Read more
We went to watch a soccer game. It seemed that the staff did not care about our group (100 plus with reservation). They were not... ready at all. There were refusing to change the game from college football to soccer while 100 plus were waiting. Feltunwelcome, I really like the venue but they really need to retrain in customer service. Read more