Reviews for Wingstop in Bonita Springs, FL
I've had issues with this wingstop in the past. The issues are mostly with them not meeting requests like cooking longer and... putting on extra sauce. Tonight however they took it to a new level. I went into the store to try the new chicken sandwich. Uponstepping into the store a group of 6 teens said "I guess we'll just go to McDonald's". The kid behind the counter asked if I waspicking up an order. I replied "No". It was then that I was informed that they were not taking anymore orders. I asked to speakto a manager. The "manager" (another kid) yelled "Were out of chicken". Ok, it was 30 min before closing, but out of chicken?!So all the wings and all the chicken breasts sold out?? At least a dozen customers were turned away during my brief time at therestaurant. Another couple stated "Oh, you mean we're closed." Sure glad I don't own this store. Read more
Good wings. Need a honey BBQ option. Weird that a wing place does not have one. Little location though. Its tight when they are... busy. Read more
Don?t order on the app. They won?t start to make your order until you get to the restaurant. You have to pay before you pick up... your order too so you?re trapped there the whole time. I got to the restaurant when the app said my order was ready but theydidn?t start to make it until I said I was there for pick up. This has happened twice now in the last few months. Read more
I would like to start off by saying I work at a restaurant similar to wing stop and the customer service here is unprofessional... due to not allowing me to enter card info to pay for my order a second time. My order was placed through Uber Eats and it saidthey had cancelled it and when I went to the store to pick it up, not only was there no food for me but they did nothing to helpme besides tell me only what they cant do. She told me she got off the phone with her manager and from what she said there wasnothing he could do unless I had the confirmation which I gave her. The employees sounded like they were inexperienced in whatto do in this type of situation so i place no blame on them. I just want to bring to attention that inserting card number is nota security problem and if a customer ever has a problem with food, sometimes we have to make the food without payment which iscalled customer appreciation/common curtesy. ALSO LEFT WITHOUT FOOD:) Read more
I?ve been here 3 times. 1. It?s way too dark. 2. Weird energy, not happy. Probably because it?s dark inside. 3. Portions are the... smallest! I?ve loved wingstop for their portions and freshness and this place has it ALL WRONG. I?ll update if they fix this,but not impressed. Read more
Easy order at location. Told me it would take 15 minutes and they were right. Only downer was no napkins or utensils in my to go... bag, as I was staying in nearby hotel. I was able to get them from breakfast area in the hotel. Great location, decent wings,cheese fries were good. Probably be back when I'm in the area. Read more
I almost let the low ratings from others keep me from going here... I did enjoy their food. GIVE THIS PLACE A TRY. The employees... do their best to make you happy and keep the place clean. it is an open kitchen, so you can see them cook it all. Nice seatingoutside, and inside as well. The place is usually quiet and has plenty of seating available, So i don't know what this otherperson is taking about. However, there is a reason they have a pretty low rating. Understand this, this place is different,and the company has to resolve some serious logistical issues if they want to impress everyone who walks thru those doors. Theconcept is brilliant, the problem is logistics, the company is being run wrong and to anyone who has worked in the food industrycan tell.The food is good, and very affordable by LOCAL standards. They are open late, a rare thing around here. You can sitoutside or inside, and its usually not crowded. Great employees, its the company or maybe the owner who is cheap and cuttingcorners. Love the concept, good employees, clean location.. i think the reason this place has a bad rating is a corporate issuebecause the food and concept and employees are great. Bad oversight and bad understanding of how the American costumer thinks, Read more
Believe ranch or blue cheese should be offered when ordering just Wings...maybe atleast 1 serving for free like Buffalo wild... wings! Read more