Reviews for IHOP in Bonita Springs, FL
There was an issue with not enough staff. Had to wait a bit. Server was hostess too. She explained what was going on and was... polite. When it came to ordering, she was fast, attentive, pleasant and accurate. Read more
I am not pleased with my experience here. This was before Hurricane Ian. I am so glad I went to the beach and then breakfast... before this devastating storm but really not happy at all with IHOP. Years ago it was a great place. Now I am very disappointedin the service and the food. The floors and table were dirty. Our server was not helpful. The ladies room was out of order butthere was no warning sign... nothing that prevented me from almost walking into a bathroom full of water and sewage. There was acone near the door I thought maybe employees were mopping. No...so disgusting especially so close to where people are eating.Ugh I would give it less than 1 star if I could. Negative star. Read more
Our waiter Ovidiu was excellent and attentive. He was all by himself with probably 8 tables. Many customers were rude and... impatient as he did his absolute best all by himself. He made sure to take care of everyone and manage the stress. Greatcustomer service from him! Read more
Myself and other endured a lengthy wait before service was rendered. Myself and others were served lukewarm to cold coffee.... There was only 1 waiter, 1 cook and a manager there. Can?t blame waiter or cook though, they were working hard. Manager was withcook plating food when at that time she was needed on floor helping waiter. Waiter was taking orders, clearing tables, workingregister and possibly doing dishes also. Cook was good. Food tasted good also. Sign in front had help wanted. Maybe if franchiseowner paid more and staff was treated better, they can keep people there. Didnt like it when manager did not step in to helpserver. Read more
I never rarely put a one star for places but this place is terrible. 45min wait for pancakes. I could see them leaving food for... 15mins+ to head out to tables, i was just waiting for them to "try" and give me any of that food that had just been sottingthere. The kid ordered minion pancakes but they had none of the toppings but never said ??????????? bacon burnt to a crisp,hashbrowns rushed out (45mins wait tho) and not cooked, scrambled eggs came out like a full greesy omelette. It wasn't evenbusy. I mean how hard can it be to cook 2 meals. A kids pancake dish and an adults pancake dish. Jeez. We've been in the US for5 weeks and this is by far THE worst breakfast place I've been to. Read more
Absolutely the worst IHOP experience ever. I love IHOP but not this one. One waiters sad she would be back to sit us, that... didn't happen. Another waitress then soon came and sat us at the station of the original waitress. She saw us and said she wouldbe back to help us . After about 10 min, she came back out and gave someone else there ticket and went back imto the back so wedecided to leave. Understand if there short staffed but atleast acknowledge us and we would be completely Understanding. Read more
The food was okay, nothing special. My daughter ordered the 'Winter Wonderland pancakes' and they were disappointing. The... picture made it seem like it was going to be a magical experience with blue glaze drizzle and marshmallows on top. Instead, itwas sad and a desperate attempt at looking like the image. I ordered the "breakfast sampler' and it was okay. I liked thepancakes but the hash browns were a little dry. Overall, the food was okay. I would have scored the place higher but bathroomswere not clean and not maintained. We went to the restaurant early in the morning and the bathrooms looked like they had notbeen washed. Read more
For dinner....Food was cold, waiter was slow and could only do one table at a time. Brought our appetizer with our food. Had to... ask for creamer mutable times for our coffee. Had to take silverware from another table to eat. Not a good experience at all. Read more