Reviews for Wendy's in Boerne, TX
I?m not a customer, I?m a delivery driver. Tonight I was taking care of a double order from two different customers. They... closed there lobby at 7 even when family?s were still eating. Drive through line was 10 cars long. I tried asking if I couldwait inside to pick up my order, but two very rude employees one male one female closing shift 11/17/22 seemed to be in a rushto leave. Told me I would have to ?deal with it? and wait in line for an order having me have to cancel this poor lady?s order.And Waisting time to deliver the other gentleman?s order I had picked up before. If this isn?t a problem I believe it shouldbe. Maybe company policy says they can?t let me in to pick up an order but they really could have been a lot nicer. I couldn?thelp but be very upset and having to lose my time money and gas just to drive to this location. I don?t recommend to anydelivery drivers on any app to pick up orders from Wendy?s unless it?s during the day. Closing shift employees clearing hatethere job and don?t seem to care for the company they work for. In my opinion. I already don?t eat this location because of thecustomer assistance. But I?m trying to do my job too. ???????? not cool Read more
EVERY hamburger joint ALWAYS screws my order up since they went to FORCING you to buy a cheeseburger instead of having... hamburgers on the menu. Employees don't know the fundamental difference between the two and inevitably screw it up.#BringHamburgersBack Read more
Just got a baked potato. It was very large, fully cooked, and quite tasty with the chives on it! Fast service and friendly as I... went through the drive thru. Read more
I went through the Drive Through ???? and had a decent experience. As soon as I arrived they did tell me to hold on and wait... for about two minutes. It was not busy as it was just one car. However, they took my order and I ordered Chicken Nuggets andFrench Fries. When I arrived to the window they were able to cash me out and get my food but they did pull me up to wait onfresh fries. Total time from Drive Thru 8mins and 53 seconds. The food was fresh and I had no issues with it. My onlyrecommendation is to be a little quicker on speed of service but overall decent job Wendys Team. Read more
Lobby is still closed, so no dine in available. Drive- thru is really slow, waited over 30 minutes just to order...thankfully... getting the food was quicker and was correct (always check!). Seems to be a huge staffing issue. I hope GM takes notice and getsit resolved. Read more
Went there for lunch with my boss today- 6/15/22. Horribly understaffed, they had 4 people working on one order and multiple... people coming in to swap out items they received that weren?t their?s from the drive through. An elderly woman gave me a drinkI never ordered, forgot my sandwich and fries, then tried to hand my boss another sandwich instead of my fries. Food was good,but definitely not coming back here due to a mix up 3 times. Sorry to whoever didn?t get a fruity lemonade, it was a real nicepick me up in this heat! Read more
I don't understand fast food restaurants that think it is ok to say they are dine in and post hrs 10-10 yet continue to lock... their dining room!! This is downright abusive! I checked the hours and dine in status online, just to drive to the restaurant,park and find it locked! I'm not going to eat in my car with dirty hands and need to wash up before my meal so is it too muchto ask that if you're going to refuse dine in at service that you at least update signs and update your online status?? Anemployee even stepped out while i was taking the pics, and when I asked her why the doors are locked she simply ignored me andwalked past me towards her vehicle. Just WOW! This is so not the Wendy's I know and love. Read more
We bought two combo meals and the total was $24. The prices didn?t match the prices on the drive thru menu prices. The fries... were not hot at all so I asked for fresh hot fries for the price I was paying and the cashier seemed upset and I saw him throwthe fries inside. Inside was closed but still. My husbands sandwich had cheese that was still cold and not melted. For $24 fortwo fast food meals we expect our meals should be HOT! Read more