Reviews for Domino's Pizza in Boca Raton, FL
Terrible service. Ordered online and had an eta of 30 mins. I called after 45 and spoke with an associate. They stated my... order was still at the store and they didn?t know when I would get it. They stated all their drivers were out and the woulddeliver when they could. The person I spoke with could care less that I elected to cancel my order as opposed to wait for whoknows when. Will continue to order from papa John?s. I guess this is why I never choose dominos. Read more
Domino pizza is very good. But I?m always concerned about cleanliness. The cashier who was taking the money had a very dirty... hands. After he got the money didn?t wash his hands and went to the kitchen and was touching the tables. How is this possible,we are in 2022 and some people don?t know or are not trained that they need to wash their hands after touching the money. Read more
It is with a cheerful hand that I pen this little pocket of gratitude. This is in regards to Kyle, store #5065. If I?m not... mistaken, I think he is one of the delivery drivers. Last months issue of ?Readers Digest? read, the key to customer service intodays standard; is no longer a product but indeed a combination of desire and emotions; wrapped into one. Which renders thestandard of service defined as the Platinum Rule. The Golden Rule goes as followed, treat people the way you want to be treated.But the truth remains, we are humans and we do not all want to be treated the same, such that of a cookie cutter. Please keepthis in mind as you proceed to read further?I would like to sing praise for Kyle. I mentioned the Platinum Rule, which goes astep beyond the golden rule for-which reads.. ?Treat people the way they want to be treated?. I took a look at Domino?s corevalues which goes as followed, ?Do The Right Thing?. Put People First?, ?Create Inspired Solutions ?, and ?Champion OurCustomers?. This is the level of service that Kyle gifted me and my friends at the LA Fitness he delivered to as I ordered,March 7, 2022. I have yet to meet an individual whom embodies this level of excellence in its purest form. In todays culturalclimate; where people are no longer shopping for products, but instead an experience; I will confidently say Kyle innately knowsthis and understand the assignment. I will continue to dine at Domino?s! I will not dine at this establishment because I amsimply hungry. No, instead I will show loyalty in my dining preferences because it?s the service of individuals on staff likeKyle. I see the light of excellence within the service of this fellow. Alex(Store Manager). If I may say, please recognize suchan individual. I am simply a mere ripple within the oceanic waves of life, and influence is something that I have very little,but if I had one request; it would be to take a dollar from each Cheese Pizza that I purchase and contribute it to Read more
This must be the worst Dominos store. I reserve critical reviews for when the problem persists over multiple visits and... occasions. I have experienced poor service or inaccuracies in the order at this location three times. The first time was a carryout order in which add on items were charged but not provided to me. The second time was also a carry out order and the?tracker? stated the order was ready, yet staff said the pizza had not even been made yet. The order was not ready for another30 minutes, it was very fresh though ;) The third time was a delivery order. 30 minutes after placing the order, the storecalled and said the order could not be delivered even though the store is 5 minutes away. When I asked what my options were, thestaff said the order could be delivered but it would be another 20 minutes. After 30 minutes I called the store and wasimmediately put on hold. After 10 minutes of being on hold I called from another phone when staff told me the order was stillnot out for delivery and had no time frame for the delivery. The thought had never crossed the staff?s mind to update me aboutthese delays. I cancelled this order and was told a refund would not be applied until 4-5 business days later. At no point afterany of these 3 errors did staff offer any remediation other than a delayed refund. Edit (rated upgraded to two stars): On8/30/21 the manager called me in reference to my last poor experience with this location. She was incredibly understanding andstated her team would do better in the future. She gave me a credit on my account and I agreed to give this location anotherchance. Thank you for taking the time to acknowledge my complaint. Read more
I?m going to give it a 5 even though my pizza wasn?t eatable bc it wasn?t cooked all the way through. The manager was super... professional and offered to take care of the problem. Sometimes ovens don?t work properly and he wasn?t aware. Things happen. Hegave me a refund for the pizza and a voucher for a free pizza even though I insisted I didn?t need it, he was just trying tomake it right. I really appreciate someone who cares about their customers and good customer service. Thank you sir, and I willcontinue to order from Dominos! Our wings and pasta were great! Read more
Pizza had a very sour tomato sause and was burned on one side as well. Will never order again.
Super friendly staff! Walked into the store to four smiling faces and a warm "welcome to dominoes!" Quick service and very... accommodating. This location is filled with smiles and good smelling pizza! Highly recommend :) Look at how great my yummy picslook! Read more
Very good service, pizza was quick (10 min or less) and very hot. The staff was friendly. Very good experience with Domino's... Pizza. One of the best pizzas I ever had. Read more