Reviews for Jimmy John's in Bloomington, MN
Great sandwiches but questionable customer service. The service issue may be due to shortcomings of the app: I placed an order... for curbside pickup and ended up having to go into the store to pick it up. The employees said they were not notified I hadarrived (checked in through the app) and phone calls went to voice-mail. I believe the ringer on the phone may have been turnedoff because when I tried calling from inside the store the call went through but the phone didn't ring. There was no apologyfor the mix up and the employees didn't seem very concerned about it. Read more
The best sandwich made here. Good job! I ordered from 84th JJ and it was a joke. I had to throw it away I couldn?t even eat it.
We ordered 3 sandwiches at 6:30pm. We called a couple times in a three hour period while waiting for our food. Finally one... last call they cancelled the order and went home. Need to staff your business better if you want my business. Read more
I always order from this store always had great service. I always have specific instructions on where I am located. The delivery... driver was mad that he had to go to the 2nd floor and told next time I have to meet him down stairs and rudely told me he had tomany sandwiches. Read more
I placed a large catering order prior to a class I was hosting. I chose an early delivery time to allow plenty of time for the... food to arrive and be set up. They called me 15 minutes after they were supposed to arrive to tell me they'd be late, coming atthe top of the hour. I expressed that I was very unhappy with this as it was going to be disruptive to the class. They offered aweak apology and no concessions. We were missing half of the chips we ordered and the quantities of the different types ofsandwiches made was off. I called the manager the next day to express my dissatisfaction. I was hoping to get an apology or somekind of discount on a future order but the manager I spoke with was dismissive and really quite rude to me. We were planning toput another catering order through for this coming week but have decided to go with a different restaurant after this negativeexperience. Read more
while my food was made quickly, it was incorrect. I picked up our two sandwiches, and when we opened them up at home, we saw... that they were only half-made: they ONLY included the meat and cheese. we essentially paid double what we should have, sinceover half of the ingredients were missing. the order on the app was exactly as I've done it before, so it's not like an optionwas selected to leave off the onion, lettuce, tomato, oil & vinegar, & oregano-basil (literally over half of the ingredients). Icouldn't find a link anywhere in the confirmation email, app, or receipt to send a note about our incorrect order, so I have toleave a comment here. Read more
Waited an hour and a half for our food trying to be understanding thinking it?s around lunch time on the weekend and places are... short staff with drivers and workers lately with Covid but nope. My order was on the porch for who knows how long because no oneknocked and we were all here waiting and listening for the door watching toy story. I called the store to ask for a manager andthe guy said one wasn?t in and could take my question. I wasn?t aware they leave your food outside and leave it wasn?t mentionedand I haven?t ordered in awhile. His only response was I should have called in sooner rather then waiting and hung up in my facethen didn?t answer when I called back. Guessing a squirrel knocked my order over? Not sure how long it was outside. They don?tcare. Read more
Everytime that I have been there the staff has been amazing. Friendly, fun, professional and super kind. The food is excellent.... Going there tonite! They also make a fantastic sandwich for people with allergies. Thank you! Read more