Reviews for Panera Bread in Bloomington, IL
Consistently awful. Service couldn?t be slower if you tried, food quality and preparation varies widely but generally falls on... the poor end, always out of basic things they?re known for - like bagels. Read more
I love Panera, but we had an unpleasant experience last night. First, let me say the staff was very polite. When I ordered I... was told they were out of red onions for our sandwiches. I told them that was okay. Then we had a gift card, but we were toldthey couldn't get the machine to work for gift cards. Later a gentlemen came to the window and said they couldn't sell us thekind of soup we wanted because it wasn't hot enough to sell. He apologized for the time it took him to tell us, because he wason the phone. The lady behind us, became upset, parked her car ,and walked up to the window to get her order, because she wastired of waiting. Here, I was looking for a great meal and we ended up getting an order we really didn't want, and paying foran order when we wanted to use our gift card. Read more
So it's 830 and I got food and they forgot my bread that goes with my meal, so I go back around to drive thru and the machine... says there now closed which they close at 9. So drive up to window and say I need my bread. So she goes and hands us 2.piecesof loose bread didn't even wrap.it up professionally and put it in bag like seriously. Lazy and not Profesional amd closing 30min eaely. Not to happy Read more
Ordered on the app and had to wait an hour for the food. At least they gave me the hour wait time when I ordered instead of... giving me an earlier time and making me wait at the store. I got there 20 minutes early and they helped 20 people at least. Myorder was for 4 people. So why did I have to wait a full hour for food??? Great food though. They need to figure out how toturn around orders from online as quickly as those in the store. Read more
This was supposed to be the strawberry pecan oatmeal with brown sugar topping that I have got many times over the years. I've... never seen it look this way and was literally a $6 bowl of watery slop with no brown sugar and gross strawberries. I tried tocall and talk to the manager but they never answer the phone. This is my last visit to this Panera because it's not the firsttime over the last 6 months food has been sub par. Read more
Went 10 minutes off the interstate to this location because we wanted something better than the typical fast or casual food... experience. What we got was way worse. Arrived a 5 minutes after 7 pm and the dining room was closed. People were inside eatingbut I guess they were not allowing new people in. So we had to use the drive thru and eat in our car. Not what you want to breakup a long trip. Spent $22 on two salads and ended up with bowls half full. Maybe 6-8 bites! Honestly the "to-go" trend broughton by the pandemic has resulted in lower quality and quantity across the industry. The employee at the window said the diningroom was open til 8pm. She had no clue why the dining room was closed. Failed to give us forks for our meal. Had to go backthrough the drive thru to obtain. We used to love Panera, but too many negatives in the past couple years to go back. Read more
Fast and friendly service! I ordered the Turkey and Avocado BLT on Tomato Basil bread. The turkey was amazing! Very juicy,... tender, and full of flavor! The avocado was fresh, not brown. I also ordered an Iced Chai Tea Latte that was really refreshing.Overall a great experience and I will eat here again. Thank you???? Read more
They have really good cranberry muffins. However, at least half the time they are out. Also, their customer service isn't that... great most of the time. Read more