Reviews for Wendy's in Birmingham, AL
Worst Wendy?s and it?s in one of the better location spots. Can?t ever go in to order because they lock the doors and won?t let... people that can?t go thru the drive thru in to order. And when the drive thru line isn?t out into 280 traffic they are always?out? of most things. But it?s just stuff they don?t feel like making that day. I seriously can?t stand this Wendy?s becausethey don?t care about their customers. They might as well close this one down. They are missing out on so muchbusiness. McDonald?s is supposed to have the clowns, not wendys. ???????? Read more
Horrible service, there were literally no cars in the drive-thru. You told us to wait a moment which is understandable then... asked for our order, got silent and didn?t respond. We waited a few more minutes to see if the worker had gotten the order andthey were quiet. When we passed by the window the worker was trying to hide as if we couldn?t see her. Do better? Read more
Both times I?ve gotten food there via drive thru, they got my order wrong. The first time, when I told them they got one part of... my order wrong, they were still going to charge me for the correct order! When we got the manager to come out, they were reallyrude for no reason. The second time I went, they got my ENTIRE order wrong, and when I told them, they said and I quote, ?THATSNOT WHAT YOU ORDERED!? in a snarky attitude. When I got the manager this time, they were a new one, but they STILL respondedextremely rude to me. Read more
Wow. Wowwwww. People at this place really need to grow up. Never have I experienced anything like I have at this Wendy's. In... fact I came to this Wendy's for awhile for how well and timely they made their food compared to the other ones around town buttoday takes the cake. I ordered a water bottle with my meal. When I arrived at the pickup window she told me they were out and Iwas getting a cup of water. I said that had I known you were out I would've asked for something else. She proceeds to give methe worst attitude completely undeserved saying well the order had a water even after I just explained that i would've asked forsomething else. She takes it out of my hand chucks it while giving me a groan and sideeye as she shoves me a sprite instead.With the window open she yells "you paid for water you get a water" . This is the second time an employee has decided to talkdisrespectfully to my face with a window open. I did nothing to them and both incidents they decided to put their lack ofemotional maturity on to me. If you are upset, don't take it out on the person just coming to your normal business operation tobuy something.. that's why you have a job there, because people choose to come here to eat. The lack of care is so evident it'sbaffling. They don't care if a customer never comes back because of their attitude because it is fast food and to them there arethousands more fish in the sea. To me, they have temporarily ruined my day twice. Making me feel like I did something wrong.Ridiculous. I never shamed people when I worked in the restaurant industry for 9 years. Wendys. Hire new people seriously. Oh bythe way.. try not shuttting off your customer service in all forms turning a blind eye to the public so you can actually listenand solve issues or eventually you might find alot more people choosing other restaurants over you. Cheers Read more
Usually the workers are great here, but today the crew was not the best. I waited 15 minutes at the intercom at the drive thru... when there was no one in front of me for the longest time for them just to say they are taking mobile ordering only. When I wentto the app, it wasn?t working like it normally does and kept saying ?request: forbidden.? I went inside and informed the ladyand she wouldn?t help me further when they weren?t that busy. I had to end up going to another place to eat with the app notworking and there mobile only policy at that moment. I am sure future people were unable to order as well. Hopefully, no oneelse experiences what I did but hopefully the workers learn to inform customers sooner than way after. Read more
Came here on Aug 26th at 11:30am and was waiting in a line at the drive through first then, everyone was apparently leaving once... they realized there?s no one answering. The doors were locked with an (employee?) sitting at a table but no signs or indicationsas to why they were closed. Pretty sad display for a major chain. Read more
I?m not really sure why you advertise to be open for Breakfast! I was stopping by in the morning before my daughter get on the... bus at 7:20am & they are never open. Reminder: Door sign says you open at 6:00am. This morning someone was in there but sittingin the front on the phone so I guess the rest of the staff hadn?t made it in yet. Last week I placed an order, waited, & thensomeone came to the window and told me she was sorry but they had just gotten there so someone had to make the biscuits. Justtake the Breakfast signs down! Thanks?. Read more
I'm so so tired of going to this location for food and leaving empty handed. To preface this Ive tried 3 times with months in... between. Tonight I went there cause its supposedly open til 12. But just before 11, as soon as I get to the moment where I canorder. I'm told you close? At least this time someone answered me. Been to this one twice before and left with nothing. BecauseI waited 30 once, just to order and no one answers me. What is wrong with this Wendy's??? Read more