Reviews for Wendy's in Birmingham, AL
I've never been in this drive-thru for less than 20 minutes once the sun sets. Day times can be just as bad. 7/10 times, my... order is wrong. Not just a little wrong, order a premium chicken sandwhich and receive a dollar menu burger type of wrong.Mobile ordering only helps with deals and not time. I placed an order at 7:45 and the only pickup option is the drive-thru whichhas a line the stretches around the building. Avoid this Wendy's unless you're just craving something that is exclusive tothem. Read more
Every time i come here the inside is closed. They close at 10pm. It's 8:20pm. The manager in charge has a nasty attitude &... there's no one in the parking lot but, he says they're under staffed. Not my fault & if it's that bad close for good. This isthe third time this has happened. False advertising... Read more
I don?t really know how to describe my drive thru experience. I guess you could call it very hostile. The man taking orders was... very rude, no smile, no emotion, nothing. Then when I asked for a recipe he blankly told me ?no? and then shut the window. I?mnow sitting here 15+ minutes after being told to pull forward even though I just order chicken nuggets and fries? Bonus note:the middle aged dude taking out the trash kept flinging trash everywhere and almost hit a college girl in her Camry ???????? Read more
Wendy?s Spicy Chicken sandwich is the best all around???? It?s a 10 minute drive back home and our food is always still super... warm. My chicken sandwich was still very hot as I bit into! Every time I pull around the drive thru it?s normally busy at thislocation but they are pretty quick and have our food hot and ready to go. Customer service is great as well every time! Read more
GROSS!! This place is absolutely disgusting. All I ordered was a strawberry frosty, only to open the lid and see a nasty hair... inside, so I went back, I went into the lobby to get my money back ( too grossed out to even want a replacement) and the insidewas disgusting! Trash and food all over the floor. I was also told that it was the second time that day someone came back with ahair in there frosty! I will never return to that dump again! Read more
Apparently this is a brand new place with automated ordering. When you walk in there is a screen you use to order. The screen... was slow running. That was frustrating enough. The machine to get your drink was self serving with no directions. One customerbecame frustrated and walked out. The food was a good quality but missed the personal touch. Facility was not particularly cleanand very small. Will not go back. Read more
Fast food should be exactly as described, fast. It was everything but that at this location. All told I think it took us greater... than 15 minutes to place our food order. As soon as you walk in you are greeted by two kiosks where you place your own order.Customer service was okay and certainly wasn't the best. With the self-service kiosks I feel like the kitchen staff is moreoriented towards preparing orders and less towards customer service. Other items of interest include limited seating. Our partycontained approximately 10 people and we used all but one maybe two tables. The kitchen was moderately clean but the tops of thecustomer facing side equipment was filthy. If I ever come back to this location I'll be using the drive-thru and probably won'tbe ordering cookies. Read more
Service didn't seem to care that we walked in. Said open online and on for but they wanted to leave I guess. One guy said he... was the Owner but he was making did and sweating ???? as he was doing it. We were in a box truck and couldn't fit in the drivethru. Fries were cold and nasty. He did open the door after we begged Read more