Reviews for Chuck E. Cheese in Birmingham, AL
Literally waited at the register for 35 minutes with our kids to use our tickets... not one employee wanted to help us just... looked at us and walked off and one lady was on her phone walked up to the register and didn't acknowledge us then walked offand never even asked anyone else to assist us. We ended up having to yell at a kitchen worker to get them to make someone helpus... that was the worst part of the experience but the rest of the visit was pretty bad as well... food was good though and thegames (that worked) kept the kids entertained... that's how they got the 2 stars... Read more
I am a grandmother with mobility issues and I use a scooter sometimes. I was so happy that I was able to move about freely at... my granddaughter's birthday party even though the place was very busy. A child with mobility issues would be able to get aroundwell and would be able to play a majority of the games! Thank you Chuck E Cheese!! Read more
I don't feel like many the games are age appropriate, for younger children. Many games were too tall for a 5-6 year old. Many of... them you had to read how to operate. There was a few not working. The manager was really nice! It was hard to find a floorworker when needed. Read more
Our pizza looked like a puzzle that was put together by a blind dog, I?m starting to think them rumors were true yall. Then my... son hads to take a quick potty break but the toilete was clogged to hell and back so he had to hold it for the rest of the timethat we was there. My daughter found gum on one of the games and ate it. The pizza was good though, it tasted like the lord andSavior made it himself. Read more
Poor customer service, the workers did not bring us our pizza and didn?t even give us plates to eat with. We ate with napkins.... We tried using the free 500 tickets code from the app and we were told it doesn?t work. The workers obviously didn?t want to bethere. The animatronic show was in poor condition. But points for good pizza and fun games Read more
The staff did a fabulous job the day we had my grandsons birthday party. The lady assigned to our table was spectacular. She was... knowledgeable about our birthday package and ran things very well. The food was good and best of all my four year old grandsonhad a blast. They do it big for the birthday child!!!! I would definitely recommend having your child?s party at Chuck E.Cheese!!! Read more
A great place. The staff is ultra friendly. They continually are sanitizing games and tables. The 280 location in my opinion is... better than the newly reopened Vestavia Hills location. My children and I make our visits weekly. Read more
I couldn?t tell you how many times I?ve drove an hour away just to bring my daughter to play, because she absolutely loves... playing the games at Chuck E. Cheese. We just had her birthday party on Nov. 3rd at the Birmingham location. Our server,Shomaria was the ABSOLUTE BEST & SUPER FRIENDLY! I made sure to tell her she did wonderful, and that we appreciated her. But,when it?s time to take my daughter to pick out her prizes with the tickets she won, the staff are ALWAYS RUDE!! One time I wasCHARGED $24 for a dollar tree mermaid toy! When I told her that couldn?t be correct, my step-dad just proceeded to pay. Whenoriginally all I asked her was how much the difference in tickets my kid had and the toy would be. Come to find out she nevereven took the tickets off of my card. My nephew was also with us, and she didn?t give him ANY problem with his choice, andhanded it to him, also without taking the tickets off of his card. It was about 8 months ago. Because of the rude staff, I?dmuch rather take my daughter elsewhere. My advice is to either hire friendlier staff or train your employees how to properlywork in a customer service atmosphere, and do it with a smile on their face. Read more