Reviews for Dunkin' in Beverly, MA
Gave this place another shot.. Still serving the worst burnt ice coffee and soggy toasted bagels around. For yrs.
Forgot coffee after waiting 20 mins with only one other person there and half their machines were broke.... go to Elliot st down... the street Read more
Not usually a person who writes reviews, but There is a saying that one bad apple spoils the whole bunch? There are some people... that should have absolute zero interaction with the public, and this employee is candidate #1 of such. Someone who is thisrude. angry and abrasive should be let go from a service type job. Read more
Location often times closed with shortage of staff, which is understandable but the online ordering system can be turned off to... let customers know the location is closed. I had been there twice already after placing mobile orders only to find the closeddoors. If anyone has had the same issue, you can call dunkin's customer service (from the app) and they will refund you. Read more
Worst DD location I have ever been to. Went one time only, not sure if they are always like that I waited 20 minutes (there was... only a family a head of me!) to order latte and ended up leaving because they don?t have any milk substitutes left (no oat, noalmond and no coconut milk!) I greeted the cashier with a smile and says Hi to her after waiting 20 mins patiently waiting andshe didn?t even greet me back! I understand that maybe they have shortage in staff and the employees are exhausted but at leastput a sign saying you are out of milk substitutes so customers don?t waste their time. Don?t waste your time at DD and drive 5minutes to Starbucks Read more
If I could give zero stars I would - what kind of manager cusses at a customer for unsubstantiated reasons? This manager has no... people skills and her staff are following suit - not much of a leader - this so called manager ?Deanna? - is angry, foulmouthed, and unfit to be a manager- A growing trend- I am Finding more and more Dunkin? Donuts owners hiring RUDE people - Iguess the customer is always right is out the window, eh? What kind of establishment uses the F word when addressing a payingcustomer? Hopefully One that goes out of business sooner rather than later! The entire staff need a redo in customer servicetraining. Read more
Great customer service... Especially in the morning. The employee's are extremely friendly, helpful, and upbeat. You don't get... that vibe like you're ruining their day by ordering a coffee like some other dunkin donuts I've been to. They keep the drivethru moving fast as well as the line inside. Read more
Just horrible dont believe me go there yourself especially on a busy morning