Reviews for Chicken Express in Benbrook, TX
Would have gotten a five star rating for me only thing I did not like is the fact is person that had taken my order screwed up... it's like it wasn't paying no attention to what would said! Considering the fact I had to go back to the counter three differenttimes cuz you either then ring up what was said or you forgot something. My hands down I give it to her the chicken was freshhot delicious cooked right good food just bad bad order taker Read more
Tried to order 3 -3 piece chicken dinners with your choice of chicken. We wanted 2 breast and leg on each of the 3 dinners. They... came back and said your ordering too many breasts and we are running short for others. What craziness is this? Read more
There was a wait on their chicken tenders for a family meal, was sincerely sorry. They gave us a drink and corn nuggets to snack... on while we wait. Hands down the best Chicken E experience. The manger here is always on duty and so kind to the community. Read more
We went through the drive through, and ordered chicken tenders, FF, and okra. The female drive through worker took my payment... then disappeared. While my order was being prepared, the fry guy popped a few okra in his mouth. Then sat my order on thecounter right by drive through. It just sat there?. The 3 line preps and manager Dylan walked by multiple times, yet not onepicked it up and opened the window. After 6 minutes I pulled up and got out. Asked the manager for a refund. I just don?t getit. Not one of them was paying attention enough to serve the customer. Oh, and I was the only car in drive through. Dining roomwas empty except for a couple waiting on a remake of an order. Manager stated that he refunded me but doesn?t know when it?llhappen, be sure to keep the receipt. Read more
Stars definitely not given for the food. It was for the employee taking the order. I was highly disappointed in the food. I... ordered a two piece with a drumstick & wing. I could place both pieces in the palm of one hand and close my hand. Now, I have asmall size hand. How crazy. At least give one normal sized piece of chicken or throw in an extra if all that small. Secondly, when I bit into the drumstick the chicken clearly was not done. I can promise I won't be rushing out for Chicken Express anytimesoon! (At least this location Read more
I am extremely dissapointed....this is the third time our food has not been correct. We orderd 2, 7 piece chicken strip dinners.... That is what I paid for....we both had 2, 4 piece dinners and our sides were wrong. We opened one of the gravies and it lookedlike powdered milk....we through the gravy away. You need to step up your game or hire a staff that is knowledgeable to run thisestablishment. Please see pic below, the gravy they server us. Read more
First I pull up to the drive thru and wait about 2 minutes before someone said ?order when you?re ready? then I get to the... window and the same girl who was working drive thru was at the window and her customer service was garbage didn?t say my total,had a ugly attitude, didn?t say thank you have a good day, or any type of greeting at that! I understand everyone has a bad daybut if you are working drive thru you need to at least give some type enthusiasm making people want to come back then I get homeand check and I order (7) express tenders only to come home with four IF IM PAYING FOR 7 tenders And pay an arm and a leg forthen I?m expecting 7 not 4 ! Read more
I don't know what has happened to this location. It has went to trash. Don't go here. Not sure we're their evening crew came... from or who the cook is. Food was beyond nasty, not to mention they didn't give me everything I paid for. Not sure how long thechicken had been there. $47 wasted called back about items I paid for that I didn't receive, let just say do yourself a favorand go spend your $$$ somewhere else. I'm still waiting on my text coupon???????????????????They went from excellent service tothey need to close. Horrible horrible horrible Read more