Reviews for Papa Johns Pizza in Belton, TX
Called ahead to make sure my order had gone through properly. Not sure who picked up the phone because he said his name... unclearly, but as I was trying to thank him for confirming, he rudely said ?ok well, I have orders to make?. Yikes. I?m verypolite to service workers and continued to be after he said this but that is not an ok way to speak to anyone on the phone. Read more
Had a drive up order that they said was ready and it still took 20 minutes to get to my car that was parked in the drive up... spot. Online ordering system had glitches and it left off an item that I was redeeming and was the entire reason for the visit. Read more
Ordered an extra large ?The Works? pizza. Got home, opened the box, and the crust is mush. I called, and spoke to the ?manager?... named Barron? I explained the condition of our pizza. His response was a sigh, and a weary, we will try better. I startedlaughing. Is this place for real? What a joke. Missing Studebaker?s everyday. $22.18 in the trash, and wasted gas to Belton PapaJohn?s. Read more
Placed and order for pick up by accident, I immediately called around 7:02 pm and had them change it to delivery! It?s 8:34 pm... called the store again Daniel answers the phone I ask about my pizza. Tells me they are backed up I ask if it will be deliveredbefore 9pm he says no looks like it might be after 9pm when it will delivered! I ended up canceling crazy long delivery timeseven if I would have waited I?m sure my pizza would have been cold! This is no way to do business Read more
Purchased a coupon for a free bread item with ANY large pizza. Tried to use it and they adjusted the price to $19 dollars for a... large pizza... bread sticks only cost you 25 cents and its a coupon I PURCHASED, my word. Businesses like this can't be makingmoney for long. Also it sounds like a foreign call center now, so they have NO ability to help you at all. Read more
I ordered delivery! They had used door dash to deliver my order ? door dash delivered to the wrong person! I called back and... they remade my order and delivered it super fast! You know how I love my pizza! Thank you Belton Papa Johns! Read more
I can?t tell you how refreshing it is to see young leaders owning their role. I had an issue with my order placed through door... dash. Unfortunately door dash couldn?t/wouldn?t make a worthy effort to correct the issue. I explained my issue to Tim and heagreed the issue wasn?t resolved to an acceptable level. He took care of me and my family without question. When I came in tothe location, I saw Tim working just as hard if not harder right along side his team. I couldn?t be more impressed with thisyoung leader. Thanks again Tim. You?ve won my continuous business! Read more
Very slow service and last time they sent half of my order out to another customer while I was standing right there and never... told me what happened. I had to overhear them talking and then they gave me my original pizza that was in the window for an hourinstead of remaking it also Read more