Reviews for Baskin Robbins in Bellwood, IL
This location is HORRRRRRIBLE, they either don't have brownies or strawberry compote, or they run out of ice cream flavors, and... certain donuts... so I have to drive to elmhurst or Melrose Park... just sell coffee PLEASE!!!!! Read more
I ordered a Sundae but it did not taste like a Sundae. I had to ask the server to put chocolate and Carmel on the side of my ice... cream...very disappointed ????. Read more
Had to stop in for a cappuccino blast.. They were out of the original so i tried the mocha, it was great..
No matter what time I go in there they always screw up an order or they don't have the order ready. Tonight I ask for a pint... size of butter pecan I got a half pint and they charged me $5.90 Read more
Service was great, just the camera definitely needs to be replaced
Wouldn't say I hated it but they need yup replace their drive-thru microphone. We keep repeating our order and they still got it... wrong. Maybe they just need more than one person working at 10 o'clock at night. Read more
We have been to many DD and BR location around the U.S. as I travel for work quite a bit. This place is one of the worst. First... off it was 85 degrees and humid outside, so you would expect an ice cream shop to be cool right? Wrong, the inside was just ashot as the outside, they just had the back door open with an employee standing there, clearly trying to cool down. I know the ACwasn't broken, because in the past I visited this location before and it was in the summertime and the AC was not on either. Ifeel bad for these employees. Second problem was that since the store was hot, when my wife got a double scoop of ice cream, bythe time we got in the car to leave it was already mostly a soft mess, fast forward 5 minutes, she ended up throwing it away asit was all already melted. I don't know why the ice cream was so soft, as they should be cold because of the freezers. I didnotice all the lids to the freezers that hold the ice cream were open so maybe that why. Lastly, the kid working there was amoron. Worst customer service, we couldn't hear him he mumbled the who time. My wife wanted cookie dough and all he said wasthere isn't any. We pointed at a flavor that clearly was cookie dough but it was called something silly like Mama's unbakedsweets (Not actual name of ice cream, i couldn't remember) or something other that cookie dough. We apologized and called it bythe actual name. My wife wanted a waffle cone, so he gave us the worst misshapen, not properly made waffle cone. that leaked atthe bottom. At this point I'd like to point out that I actually used to work for Baskin Robins and Dunkin Donuts when I was 16and 17, I even became a shift manager, granted that was over 10 years ago, but I can't imagine their process to make cones haschanged much. That cone was poorly made and they were too lazy to make another proper one. Overall this place was unpleasant anda joke and will not be visiting again. Read more
I drove there...Closed Sunday, 8/29/22 before 9:10pm. Was supposed to close at 10pm!