Reviews for Starbucks in Bellevue, WA
Located at Overlake Hospital hence, Overlake employees are mostly their clientele. OUTSTANDING CUSTOMER SERVICE THIS MORNING!... THANK YOU!!! The barista this morning was stellar! KEEP UP THE GREAT WORK AND THANK YOU FOR BEING PLEASANT! WHAT A GREAT WAY TOSTART THE DAY!!! Read more
Asked for a vanilla chai tea latte, no water w/2 extra shots if vanilla. I got coffee instead of tea... yuck. Taste before... leaving to go back to the hospital. Be wise. And if you call them to get a new one or complain they never answer the phone.Thank you. Read more
I come to this place very often. The staff is very nice and works really hard. Today it was very infuriating watching the... personnel being mistreated by an arrogant and pedantic customer who started to shout out loud, demanding her coffee when peoplewas waiting before her. The manager had to deal with her but she was not listening at all, she was just looking for conflict.People working at this establishment are very nice and professional. I really appreciate the service and I feel really bad bywitnessing all of this today. People should hide in their houses and make their own coffee if they cannot handle other people.Geez! Read more
I am not a fan of Starbucks since Howard Schultz and Clay Bennett did their shady deal to take away our Seattle Super Sonics in... 2008 but they are a good company to their local communities. Prices are fair, locations are very clean and nice, knowledgeablestaff, friendly staff, OK coffee, most locations are cozy, always a lot of parking and good bites. This is a good alternativeif you can find and support your local Mom & Pop coffee shops. Read more
If there was a zero star rating I would give that. Gal with green hair has no personality and was annoyed when I asked for my... drink to have the caramel drizzle like I ordered. Treated everyone poorly. Rude. The worst service I have ever had atStarbucks! Read more
I've come into this location on 4 different occasions. The first time, I just bought a sparkling water & didn't have a line to... wait in. The partners working this day were really nice & helpful. The three other times, however, my drink was not made right -the drink I ordered had almond milk & they didn't shake it up at all, which is just almond water. I had to go back & ask toremake it. They made my drink hot when I asked for it iced, twice. This specific time, today on June 29, I asked for a matchalemonade, & even tried to help the person on front register type it in correctly; I am a Starbucks partner myself. I go to thebar & see it was made wrong, again. It doesn't help that the partners here, including the shifts, are passive & complain abouttheir work while customers are waiting. It constructs an unpleasant atmosphere that is really disheartening & upsetting to me. Read more
I experienced the absolute best customer service on June 23 2017 from Cassie and Kaitlin. Admittedly, it was a slow afternoon,... but those 2 girls went out of their way to make my experience really special. I went in wanting to get something to drink, butwanted to change what I would usually get. Cassie asked me what I usually order and right away she had an option (Vanilla CreamCold Brew) and offered to go the extra mile in, making it completely Sugar Free from the cream all the way through, which tookextra steps to prepare. It is definitely my new favorite drink. I said I wished I could have this everyday but since I don'tget downtown that often, I'd have to wait until the next time. Cassie and Kaitlin both chimed in and said that I could buy theCold Brew, the Sugar Free Vanilla syrup and began writing down the instructions, on how to build the drink at home. That momentwas so special to me. I have worked in retail for more than 40 years and I can tell you that these 2 girls were exceptional atevery level! I hope they see this because they merit a huge pat on the back from their boss. Thanks again girls. -Rosemary Read more
Alex, Leslie, Trish and Micah made my day. They made me the best hot chocolate ever and cracked a few jokes to make me laugh. I... Will definitely come back to this store Read more