Reviews for Papa Johns Pizza in Bel Air, MD
VERY POOR CUSTOMER SERVICE!!! The female who was working on 10/31/2022 around 5:30 needs to be fired! I placed an order at 11am... for a delivery time of 5:00pm. 5:30 rolls around no food! I call and ask what was going on and the lady working yells and says"DONT MAKE ME GET NASTY WE ARE BUSY, YOUR PIZZA WILL BE THERE IN 3 HOURS!" Then hangs up on me! Read more
Increasing prices and decreasing quality. The large pizzas used to be the size of the box but are now smaller. They barely put... sauce. The crust is so thin it's like I'm ordering thin crust. The cheese is put on sparingly as well. If I order one toppinglike pepperoni I get maybe 2 per slice. If I order two toppings they give you HALF the amount of each topping. Why charge me forTWO toppings then if I only get LESS?!? Look, I get it. Inflation. COVID. Blab blah blah blah. Excuses. But if you're going toJACK UP the prices have the decency and common sense not to make the quality of your pizzas decline. Read more
Ordered a single pizza. The driver delivered it somewhere not my house. Manager offered a refund and another pizza. That pizza... never showed up. No pizza. Still hungry. Will never order again. Read more
Their prices are going up while the pizzas are getting smaller. I don't like going here just because of that. Otherwise pizza... tastes good. However my new favorite is Ledo's pizza. Surprisingly good. Read more
I placed an order on the mobile app and was tracking it. after over an hour (30+ minutes of that hour being "your order is on... the way") i checked the tracker again and all of a sudden my order is "void". it was a cash order. So i called got some randomoperator after a lot of rings. I explained what was going on and her exact words were "Yea I see that here, let me transfer youto the forest hill store"... i said okay great waited a while for someone to pick up. Chris answers i explain whats going on andnow all of a sudden my order is not showing up. yet somehow the lady knew i ordered from this store and that it was voided. yetnow im talking to someone from this store and they dont even have a record in their system for my order at all. I even used 10dollars in whatever reward points they have. and the excuse i had was something along the lines of your address must have beenwrong or you ordered from another store. thats false. the woman on the phone originally knew my order and my address. i neverleave reviews but this makes me angry. i really wish i wasnt forced to leave a star. just going to go back to ordering fromdominos. Read more
ordered a pizza that never came and when i asked for a refund i was told it had just left the store for delivery and i could... wait for it to arrive or get credit for two free pizzas. i was polite and patient and i just want my money back for pizza inever received. Read more
Ordered a pizza and after 1 hour 10 minutes I called the woman on the phone said oh they are preparing my order right this... minute. I said you told me 45 minutes. I told her to cancel the order she said I will connect you to cancel. I told her she canit. Won?t be back! Read more
Don't know how service or food is here but I had a complaint about the edgewater store. Manger here was very nice and gave me... the number to the vp of the area for Papa John's. I would recommend this store over the edgewater store at anytime. Read more