Reviews for Pollo Regio in Bedford, TX
I'm leaving this review because I was asked to buy the employee... I personally enjoy the FOOD (HALF A CHICKEN) here... And that... is the only reason I give it 5 stars. The place is nothing to look at (neither am I).. though I come for the bird, soyeah.. This location needs a update badly. It doesn't have a restroom for customers.. only a sink to wash your hands (Gratefulfor that!) The customer service was ok this time at this location. I stopped coming to this location because of the customerservice months ago. I wanted the bird, so I stopped in. Anyhow, if you like good bird and rice and green sauce, then this is agood enough place then any. Read more
Elisseth Miranda has been the most helpful and sincere person there. She recognizes me and 9 times out 10 knows exactly what I... want before I get there. She?s taken the time to build rapport with the customers and did it with a smile. I love this placebecause of people like her!!! Read more
For a chicken restaurant to run out of chicken at peak dinner time of 6 pm is both a good sign and bad sign. Good in that it is... a sign of good food and business...Bad in that "How can you run out of chicken!" The drive-thru was full, so i went inside.Waited for 20 minutes just for them to say they have no more chicken. Seems like they would have known that ahead of time! Read more
Ordered takeout. I've been to another location before and enjoyed the food. This is the 2nd time I've been to Pollo Regio and I... did take out. Ordered a whole chicken family meal. They bagged everything up and asked to make sure if everything was in thebag. They confirmed and I went back home. Looks like they did not include the tortillas that came with the meal. It's a 20 mindrive one way. Not worth the effort. Everything else was fine. The food is good. I know it may seem rude. But, just double checkyour order before leaving. Because it'll save u the headache. Read more
Typically their food is amazing but last Sunday we went early evening and ordered the 2 chicken family meal which is not cheap.... The chicken tasted very old and was extremely dry. The beans were very watered down and the overall meal was pretty gross. I wasdisappointed because we spent about $50.00 to eat what tasted like old reheated dry chicken and watery beans. Yuck ???? Read more
Food was out of this world!!! Carne asada inside the tortas was so moist and tender and their endless chips and salsa bar is... like none other!!! All their food taste GREAT, they do not miss the mark when it comes to good food!!!! Rebecca and the team aresooo sweet, with the brightest smiles and amazing service from the beginning to the end? they make us feel at home easily! Read more
I was at the drive thru Arlette was the cashier she got my order just perfect, down to the t. The best customer service I?ve... ever had, my wife and I always go on the weekends. Read more
We dropped in on our way through town, not knowing what to expect. Food was excellent. Loved the sauce bar that allowed us to... sample every version from mild to super hot habanero. Carne Asada was flavorful; chips were spiced and excellent. Service veryfriendly and accommodating. Highly recommend!! Read more