Reviews for Baskin-Robbins in Beaumont, TX
This Baskin and Robbins establishment is very unprofessional and poorly managed. Last night I went long before closing, lights... on and the gentleman told me in the drive-thru they were closed. I went a week ago and they were out of everything I attemptedto order. I will drive out of the way to Marble Slab. Read more
Hours of operation on the drive thru window state they close at 11pm. Soon as we pull in at 8 the young girl seen us step out... the vehicle and locks the door ????. So we then proceeded to the drive thru where she informed us the kitchen was closed. So whystay open until 11 if 80% of the products that is offered is not available. The girls were extremely rude when I asked what timedo the kitchen close. Not to mention they gave my son the wrong ice cream! Next time I will either go to Starbucks for my coffeeand breakfast sandwich or Marble Slab for my ice cream! Read more
Unfortunately when we went into the store they had at most 8 flavors to choose from! This time we tried through Uber eats and... Baskin robbins advertises all kinds of flavors but once again they have very little to choose from. Read more
I work DoorDash and the last 2 times I've received orders for this location I have to cancel them because their kitchen has... closed early. It's frustrating, especially when I have to provide non-existent store hours to cover my own butt. Thanks fornothing. Read more
Arrived right before 9 on a Saturday night. No hours posted on the door, but website said they were open til 11. It was only... my husband and I, but two people came over to help us. Then we couldn't find the spoons and had to ask. The whole thing feltreally awkward. When we walked out, they locked the door behind us. So I guess they were trying to close, but like I said - nosigns or hours posted. As we got in the car to go, two more cars pulled up and people tried to go inside but couldn't. The icecream was good, but I didn't get the feeling that I want to go back. Read more
This store is always short staffed and does not yet have in store dining. I dislike having ice cream in my car. Selection has... improved. Just avoid donuts in Beaumont stores. They come out of Houston and are stale. Read more
Went to get refreshing ice cream. No one will wait on customers, I had to get ice cream from cooler in quarts and eat with... plastic spoon. 15 minutes go by and I decide to eat donuts with ice cream. Now the donut counter has a bell to ring for service.After ringing and they say we will be with you in a few minutes now this has already been 15 minutes. Crazy. Ok I have now paidfor my ice cream and donuts. But my memory does not have in it cups, cones, shakes, and waffle cones. It has not bad service,but completely unwilling to serve at all. By the way there is 4 people on staff working with no other customers in the store.????? Read more
Employee was super frustrated when my husband asked simple questions before placing an order . Not sure if we just came in a bad... day , but good customer service should be good customer service regardless . I hope the guys day gets better Read more