Reviews for Charleys Cheesesteaks in Beachwood, OH
Only problem is when the cashier can?t speak proper or improper English. But when an English speaking Cashier is on duty, think... her name was Terry S something, perfect business. Love the customer service when English is understood, Thank you Terry,, Veryrespectable!! Read more
My brother had his cc info stolen at this location after being told they needed to swipe it for him... Won't be eating here... again Read more
The girl with the dreads is extremely rude, won't be eating there again!
Quality of the food and customer service is very poor. In addition, my son ordered a sandwich. The whole time while his... sandwich was being prepared, the employee held a conversation with someone over the glass barrier no mask. I thought it wasthat person's sandwich but it was my son's. The staff there is rude. Who wants food you talked all over? Read more
Grabbed lunch with my buddy, he used his debit card and the total came out to $21, before the cashier helped herself to a $17... dollar tip. There's no manager to report to. So now he has to wait 5 days for his money, that was stolen. The cashier on shiftneeds fired. Read more
Ok so I'm at Charley's Philly Steaks in beachwood mall and my husband orders a chicken philly. He hasn't had one in awhile so I... was surprised at the appearance. It was like shaved chicken. It looked like imitation chicken breast. This company has to dobetter. If your prices inflate then your quality should be the same. I would like to see Real strips of chicken breast. Read more
Working in this mall, I would go to this location to share business. But after the way the girl behind the counter let someone... cut me in line while I had been waiting awhile already, I won?t be returning. Blatantly let a woman cut me and my wife off whilewe waited patiently line, with more people behind us. I only have a 30 minute window, so to have someone push their way in andthe cashier to let it happen is appalling. When you are at the register, it is your job to tell people there are others waitingin line. Not choke up and let it happen. You just lost a lot of business from myself as well as my team, because I will beletting everyone know not to support a place that doesn?t do their job and keep people from cutting in lines. We learned inkindergarten that is not right, and for a worker to let it happen to another employee of this mall is outrageous. Read more
Left a line of customers waiting. Opened at 12pm, was making sandwiches for each other. When other custodian to ask if they... were open, someone finally told they were closed due not being able to access cash register. I waited 20 minutes before anyonesaid anything. Professionalism at its finest. Read more