Reviews for Whataburger in Baytown, TX
Drive thru is always backed up but other than that it is great! Mobile order is faster if you are paying with a card.
Amazing service! I put in a $300 order at 11:30 thinking for sure during lunch hour it would take longer than the time they... quoted but no, they had everything out in record time. On top of that all the employees were kind and helpful and made sureeverything was right. I was blown away. Read more
The food is always great and we like that it is customizable! They are very consistent about getting the orders right unlike... other fast food places. Read more
Just wish I could figure out the app to order for curbside delivery! Not everything bought needs to be a meal! My simple brain... can't figure out how to not order a meal ???? Food was good, customer service was excellent, wait time varies each time you gothrough the drive thru. Read more
The breakfast is my favorite and they are always friendly in the morning when I go. Customer service is superb and the food is... always hot and fresh. I wish they would bring back the original cinnamon roll back????! Read more
This place has turned to straight garbage. Placed a curbside checked in waited an extra 20 mins after time, watched a whole... drive through empty and refill and still had to walk in and get my food. Do better management. Doubt it though. Read more
Morning crew is a mess. Went on a Saturday and they got my order wrong . I ordered an egg biscuit and got an egg sandwich with... cheese instead. I ordered 2 honey butter biscuits with the honey sauce on the side and it was right on the receipt but didn?tget the sauces in the bag and had to eat them dry. I did get a free breakfast platter by mistake which is cool but the order wascompletely wrong. Nice staff as well which is wat the one star is for Read more
Worst whataburger experience of my life. I noticed they messed my breakfast order up once I got home no big deal so I go back... and inform them. I understand breakfast ends at 11 so for me offering a refund or a replacement meal since breakfast is overseems logical but instead the genius of a manager suggested " you come back tomorrow during breakfast and get it remade". Atwhich point I asked for a refund since it was not offered to me and was given one. I suggest a retrain in customer recoverybecause that's poor. I was taught B.L.A.S.T. maybe yall should learn it too. BELIEVE LISTEN APOLOGIZE SOLVE THANK. Just dobetter. Order#169468 if yall are curious. Read more