Reviews for Whataburger in Bay City, TX
Ordered a whataburger meal, hamburger, fries, drink. Got fries, drink, no burger. Went to counter, explained the burger was... missing from my order. The guy acted like he didn't understand. I explained again. He went in back talked to someone, came back,said he'd bring a burger out to my table. Waited. Finally came out, handed me a bag, said sorry about delay, etc. After hewalked off I opened the bag and took out a GRILLED CHEESE SANDWICH! Read more
Worst drive thru I have EVER been through! It doesn?t deserve 1 star! After ordering 45 minutes later and still no food. RUDE... employees. Asked for my money back and I was told they would cancel the charge to my card and then wouldn?t provide me withproof they had done it. I will NEVER go to this place again. Do yourself a favor and go somewhere else. Read more
Went in fairly late to have a sit down mini date with my wife. the service was okay, felt a bit rushed but i get it, they get... swamped so no negative points there but there was an elderly gentlemen that looked to be Habitationally Challenged sitting inthe back making loud offensive remarks about the establishment and its employees because "They" (whataburger employees) wouldn'tgive him free coffee. So all in all whataburger handled things on point on their end but if you go mid to late night there is noguarantee on your dine-in experience. The 3 stars are for over all experience. Read more
Pulled up to the drive thru and the employee said "what do you want?". I responded with "I'm not sure yet, hold on please".... Employee response "let me know when you've got it together". I've never had a good experience here. It's slow and rudeconsistently. I've even had an employee try to give me $8 change in quarters. This place is horribly managed. Read more
We have only one Whataburger here in Bay City and it's fantastic. The staff is always marvelous, with excellent customer service... and so eager to assist. The ingredients are always fresh and delicious. Nothing negative can be said about this incredibleburger experience. Come visit if you want your appetite satisfied! Read more
They didn't have change for me to make and order. So I had to add a few more shakes to my order for them to have enough change.... And even then the manager had to pull some cash out of his own wallet . Even tho it was only 2$ and change that I wassupposed to get back. It wasn't a bad experience tho. It didn't bother me so much. We just wanted our shakes and malts.Lmao. Manager who was taking my order was really friendly . Read more
This is for the night of 7/23/22 about the young black female manager. Hun, you freaking ROCK!!! There was cars back up all the... way on to 60 and wrapped around onto the side street with about 15 or more customers standing in line wanting to order and about5 or 6 waiting for their order. It was about 11:30 pm and I had ordered online. When I walked inside I told them I had an orderand gave the manager my name. Even with all the crazy going on around there and customers asking about their online orders, andthe staff asking her questions, the manager NEVER lost her cool. She stayed calm, smiling, and very polite to everyone! She didan amazing job! Thank you!! Read more
As usual whataburger always exceeds my expectations. The staff is super fast at getting your food to you, plus the patty melt is... amazing. You can never go wrong getting a whataburger! Read more