Reviews for Five Guys in Batavia, NY
Food was average, fries too salty to eat, music so loud we had difficulty hearing the young man taking our order. It was after... the typical lunch rush, 2:30 on a Wednesday and 3 customers finishing up, the five employees were more concerned with talkingthan having cleaned a single table, or the messy floor under several of them. When asked if someone could clean one he wiped thesoda machine before heading to the filthiest table and wipe it down with a napkin. I commented about what he was washing it withand told disinfectant, not that we would have known since it was only a wet napkin. When I commented he said "well you don'thave to eat here"... guess what.... this was the company's third chance... strike strike & strike... DONE AND NEVER AGAIN. BTW- the restroom was just as filthy. This was at the location in Batavia NY Read more
Jacob C (long hair, nose piercing.) was super friendly and pleasant to deal with. Watching him work with other customers makes... me think he loves his job, and he genuinely cares. Take care of this kid guys. Edit: there are two with long hair and a nosepiercing, the one I?m taking about is shorter and has MUCH longer hair. Read more
Best fries ever. Also for a fast food place especially, but also in general I?ve always been impressed with their customer... service. Even when understaffed they are polite and do their best. When a Uber eats/grub hub driver left part of my food behindat the delivery company wouldn?t help, the manager still helped get my food to me even though it wasn?t his responsibility totechnically. That kind of effort and caring goes a long way in my book. So if you?re looking for something fast and cheap thathits the spot I?d definitely recommend this location. Read more
The food was super delicious! The burgers, veggie burger, hot dogs and fries were hot and tasty! This was our first time eating... at Five guys. Zach was professional, patient, and friendly! He answered all the questions we had. Definitely recommend thisplace! Read more
Independence Day, 2022. Stopped here in the middle of a long drive. When I walked in, I had been having a rough day. After my... burger and fries, perfectly made to my liking out of fresh ingredients, I felt much better and ready to continue my journey. Tothe manager and employees: thank you for staying open on the holiday. The food you prepared and served to me really made adifference in my day. The care you took in providing me that service in a professional and courteous manner stood out to me. Youmay think you're just doing a job, but you are filling a need and making people's lives better. Thanks again, and keep up thegreat work. Read more
Always a great meal here. This is much better than any fast food combo out there. The burgers and fries are freshly made and... delicious. The staff here was friendly and our order was ready quickly. We will definitely return here again someday. Read more
We could only locate one clean table in the entire restaurant, and that's not good with COVID19 concerns. I asked for salt... packets for my French fries and was only given 3 packets and was told that's all they had in the entire restaurant. Veryfrustrating! On a good note the burgers were tasty and the fries were hot and fresh. Unfortunately I just wasn't completely soldwith this particular Five Guys location so I couldn't recommend them as I probably wouldn't return myself when they're so manyother great burger places to choose from. Read more
MILKSHAKES WERE SO GOOD. GOT A STRAWBERRY ONE AND IT FELT LIKE I WAS REALLY DRINKING A STRAWBERRY!! ME AND MY AUNT RHONDA LOVE... THIS PLACE!!!!! 10/10 recommend Read more