Reviews for A&W Restaurant in Bartlesville, OK
This is actually an A&W Long John Silver's combo restaurant. We stopped in not knowing their dining room was closed only their... drive thru was open. We walked in and first impression was it was about 90 degrees in there. We went up to use the restroomand my daughter was grossed out. Standing by the counters, everything was very dirty The area around the pop machines and wasfilthy . I realize the lobby was closed and probably understaffed, but I hope their kitchen was in better shape . Maybe we hitthem at a bad week. We ended up going elsewhere and not going to the drive thru. Read more
Air-conditioning was not working. I stopped in for the root beer and they had none. Very disappointed facility would have many... health violations if inspected. Read more
This place long Johns / A&W should not be in business floors don?t appear to have been clean in months no a/c never have all... items including root beer food very greasy and management please save your useless reply Read more
I just ordered 6 hot dogs but the machine was broke to cook them so they just offered to grill my hotdogs on the grill and... didn't turn me away customer service was on point today Read more
In many ways, I felt sorry for the ONLY employee I made contact with during our drive thru experience. She begged forgiveness as... she told us we would need to wait a short time while she finished the "thing with the money" she was working on, not a problemas we needed a moment to decide. When she returned to the mic, she graciously apologized again, and then had to inform us thattwo of the items I tried to order weren't available--one was because she was waiting on a part so she could dispense rootbeer...AT A&W ROOT BEER/LJS!! Again, apologies for an anticipated 5 minute wait on shrimp, and a final apology 15+ minutes laterwhen the food came out. The ONLY thing the employee missed on was that my drink was full ice, not light ice as requested. Ibelieve there was a cook there that she called out to from the front counter, but I had no evidence of more than 2 employees.Food was acceptable...high grease, fries were mushy, and side order sizes continue to shrink. Read more
Tried to go through the drive thru and at 11:30 they were NOT open. Also, have gone thru several times between 1 and 2 in the... afternoon and their fryers are down for cleaning. How can you be cleaning your fryers in the middle of the day? Shouldn't thatbe done in the morning BEFORE you open? I love LJS and considering this is the o ly one still open in the area, you would thinkthey would be trying to stay open. I know the manager is trying her best but maybe the owner or corporate could Co e give herhand? Read more
Out of rootbeer!!! First off, we wanted to eat in the restaurant but their lobby was permanently closed for no apparent or... reasonable reason. Only drive through is open. We went through the drive through and while discussing what we wanted the ladyoverheard me talking about their rootbeer float shakes and said they had zero rootbeer. How the hell can an A&W Rootbeetrestaurant not have freaking rootbeer? This place needs major improvement or they deserve to just go out of business. Read more
There is no better place to get you some good fish and some chips I don't have to sit on the River Bank or in some boat out in... the heat and I always get a good catch try their fish and chips very delicious Read more