Reviews for Basil's Pizzeria & Restaurant in Barre, VT
My food has been made incorrectly the last 4 times in a row, and it's a sub with 3 things on it..... The food is decent enough... once it's corrected. Some of the wait staff is great, others not so much. Update: I've spent my last dollar here. Yourinability to make a sandwich with 2 ingredients, as well as the inability to accept responsibility for repetitively failingmakes spending money with you a joke. It was clear tonight that the free food one of the staff's boyfriends was priority overthe food I paid for. Read more
We are (were) long time customers of Basils. We ordered food from them about 2-5 times a month for the past 10 years. Anytime we... had an issues with the delivery they were quick to fix it. Not this time. Last week I ordered two pizza's online from them to bedelivered. Their online services charged my debit card twice for the order. I called that same day and was told to call back onMonday. So I called back and was put on hold them was disconnected. Called back again and was put on phone (with who I assumingis the manager or owner) and he was very rude to me when I was explaining that they had charged me twice. He said that it neverhappened before and it must have been an issue with my bank. Said he wouldn't refund my money unless I called my bank to confirmit was infact their system. So I call my bank and they confirmed it was Basils that charged me twice and there wasn't anythingthey could do. I called Basils back and ask to speak to the person I was talking to before and was told he was busy and he wouldcall me back. He never did. So I was out $41 and they gained an extra $41. They have lost a long term customer because we willnot be ordering from them again. Read more
We went there two times while visiting family in Vermont. Everything was great! We'll definitely be back on our next visit.
I had a good experience here. The staff was very very friendly and the pizza was good. It would be perfect if the pizza wasn't... so greasy. Read more
The quality of food and service has gone down drastically. Recently I ordered a gyros and it was basically inedible. Dry,... edges of the meat burnt. This used to be one of their best dishes. Last week I went there for curbside since delivery takesforever. I called to alert them I was there, an older woman answered the phone and I told her my name and I was picking upoutside, 2x she asked what I wanted to order. A young girl brought a small bag out and I said it didn't look like a completeorder. She said it was and left. I laid on the horn after realizing they skipped the salad. She came back out and brought thesalad. I asked for extra sauce, they forgot it. The chicken parmesan was in little chunks and rather dry. The salad greensleftovers turned brown the next day. I don't know what happened to this place. It was once good and consistent, albeit pricey. Aside from the pizza the other dishes are pretty lousy. So disappointing. Read more
If you like cheap tasting greasey pizza that is way over priced ($15 per pizza) for the quality, this is the place for you. We... ordered 2 medium speciality pizzas, and they were swimming in grease (see pictures), not only were they greasey they lackedflavor, and the ham was just lunch meat and barely got warmed. The bottoms were dark and top undercooked. Read more
If you happen to get your order right, congrats to you. Simple order..substitute lettuce for onions on my gyro! " oh I'm sorry... sir, I'll try to do better next time" well how does that make up for this time? "Well I could give you a couple dollars offyour next order" how about you give me my meal next time? "Well I cant do that without asking a manager" So like really, ineed to tell you to talk to your manager to give me what I just asked for? So I'll just post this for all to see! I simplywanted lettuce instead of onions! Oh!!! And this is not medium cooked!!!! Looks like it's time to get people who know themenu, And people that know how to cook!!! Update: Recalled after an unsuccessful first attempt wanting to speak directly tomanager or owner. Was able to do so and made the situation whole! Thank you. Read more
It doesn?t look like much from the outside (or inside to be fair) but this is the best pizza I?ve had in the state of Vermont. I... grew up near NYC and have high standards for NY style pizza and this is 100% the place to go. Read more