Reviews for UNO Pizzeria & Grill in Baltimore, MD
Worst service I've ever had at this location, I understand the situation and that it is still hard to hire people who actually... want to work, but when 3/4 of the staff are standing by the bar swearing at each other instead of attending to tables that weresat and waiting for 20 minutes without even being asked about drinks. All of the staff members except for the bartender had abad attitude and couldn't remember whose table was whose and what table ordered what. And bringing out the food without toppingswe ordered then saying that they were out of toppings that we ordered without asking before they made the food if we'd likesomething else..... We used to love the food but we are going to look for a new location because this one has definitely goneway down hill. Read more
Our visit was fairly nice. We were able to be seated out on the balcony over looking the water which was very cool! Our server... was friendly. We were a little disappointed in the size of our pizza for $14 however, but other than that it was a decent place. Read more
Visited this restaurant with my family for lunch out of convenience (We were a party of 8 and the restaurant was pretty empty).... Once we got inside we realized why! The 4 hosts standing at the front let us know that the oven was broken, and that all itemsrequiring the oven were unavailable. This was essentially half of the menu (e.g., all pizzas, most appetizers, and most pastas).The food was mediocre. The server was not particularly pleasant, probably because 18% gratuity was automatically added to thebill due to our party size. Overall it was a 2-star experience. HOWEVER, My husband later realized that he had lost his wallet, and with little hope we returned to Uno's the next day in efforts to retrieve it. A very pleasant server named MORGAN was morethan willing to assist, asking questions about where we were sitting and the contents inside of the wallet. After a thoroughsearch, she was able to locate the wallet and return it to my husband. THANK YOU MORGAN for taking the time to help us!!! Youare the only reason why we rated this restaurant 4 stars. Read more
This is a great location with a lot of potential. Staff is oretty friendly. Food is so so and overpriced. I don't know what it... is about inner harbor in Baltimore but it seems like the restaurants never have the staff capacity to serve guest outside. Wewanted to sit outside so they offered to let us order carryout and sit out there. We did this. It was supposed to be 15 to 20min. We waited about 45 for carryout. My husband had to check on the order. It came out hot. My burger and sweet potato frieswere good. My husband got the rattlesnake pasta. It was basic and bland especially for $17.00. The manager gave us a dessert onthe house which was nice. Bartenders were fast and friendly. Read more
Love the location and view from the restaurant. However, they have pathetic reservation service. They took our detail and ended... up prioritized others. There are too many ppl at the reception which makes it chaotic for reservations management. All in allaverage experience, good food and good beer options. Has a fixed 15% gratuity at check out. Read more
We went in at just the right time— because a big crowd followed us. We did a take out order. Ordering was easy and we went... outside on the patio to wait. The lady said about 20 minutes—- and our food could’ve been ready earlier—- but no onecalled out my name or number…. At about 35 minutes I went inside to find my food just sitting on the table! SERIOUSLY!! anywhoI had to ask for everything- even though the ticket says what she be included…. That’s took another 10 minutes….. THE WAITFOR ANNOYING!! By the time we were back to the hotel- things needed to be warmed up but we’re quite delicious! My daughter hasthe kids pizza and I tried the chicken quesadillas off the appetizer menu….. the quesadilla had a pizza crust— I didn’texpect that but it was YUMMY! Read more
We got a nice Chicago style pizza and my son thought it was delicious and he doesn’t care for pizza. He ordered Mac and Cheese... and he received a perfectly cooked box of craft Mac and cheese. Lol that was disappointing but not a huge deal. Our server wasgood and considering it’s Covid one might saw exceptional. Read more
Food was good. Bartender was speedy, courteous and knew what he was doing. The hostesses were a hot mess. We were 3rd in line... for a table. It took nearly 10 minutes for 1 of the 4 women at the counter to acknowledge the first set of people in line.Several tables were empty. They were refusing to seat people unless you went to the bar. They, obviously, were making the livesof the kitchen staff harder by allowing people to sit inside the restaurant and place to go orders at the bar. That overloadedthe bartender from a visual aspect. It made us feel very crammed at the bar as several people crowded around us to place theirorders and drink while they waited, which overwhelmed us. From a wait time aspect it overwhelmed the kitchen staff too. Read more