Reviews for McDonald's in Baltimore, MD
They would not sell us food at the drive thru at 11pm. They were only serving uber eats and DoorDash. 0 stars
So today I went to this location to buy food and they didn?t want to attend me and they were really rude and when I got there... she didn?t even say hello or anything and it?s my first time in Baltimore and I asked for something to drink and they didn?tsell me anything but to the car behind me they sold them something to drink I don?t recommend to this location they told me thatthey didn?t sell iced coffee until breakfast and I am pregnant and I?ve been craving it and they didn?t want to attend me andthey didn?t even say thank you for coming when I left or anything they just stopped talking and when I passed by the window theperson was on their phones instead of attending me I?m NEVER GOING BACK TO THIS LOCATION AGAIN. Read more
Me and my sister went to this location in the morning at 11am and Ms.Karen at the drive through had very good customer service ... , as well as someone else there too the food was fresh and we were satisfied. Read more
The staff was so good and kissed my big mac and took a bite to make sure it was safe. They sipped some soda to make sure i would... not be poisoned. This is the best restaurant in the world. Would come back any time. Read more
Pull into parking lot and there is a car idling by the entrance, somewhat impeding direct foot traffic from my spot and likely a... nuisance to drive through customers. Don't totally expect employees to police this as it's outside, maybe not visible, and theycould be busy. Won't fault them for this. Upon entering it was clear this location was quite filthy. Napkins, straw wrappers,etc. on the floor, counters, tables, etc. Doesn't look like floors or tables have been cleaned in a long time. Maybe not eventhat day, but who am I to know the throuput or clientele of this location. I digress. So I go to the digital order screens andboth are marked as down/broken, so I cannot order ahead or without going to the counter. I get in line. I'm second in line andthe person ahead of me was arguing or haggling about how much something cost, etc. Whatever it was the employee seemed to handleit fine, but then walked to back room and left me standing there at the counter. Now I can see into the kitchen and there arepeople literally standing around doing nothing. The ones working are doing so at a sloth-like pace. I waited probably around 4-5minutes. I was being courteous and waiting, assuming I'd get service soon. Meanwhile, drive through seems to be gettingbasically 100% of the attention, with several cars clearing the drive through window while I'm waiting, clearly visible andstanding right at the counter clearly ready to order. During my wait another lady enters and queues behind me. She also waitsin line with me, maybe 2-3inutes of it, and finally had the audacity to come up and yell into the kitchen if anyone was going toserve us. Finally, an employee who I believe was doing nothing beforehand comes to service the interior dining queue. I order abacon, egg, and cheese on biscuit. I got the meal and asked for an orange juice instead of coffee. That apparently changed theprice of the meal because it was upgraded to a medium without informing me of any pricing diff Read more
Visited 9/1/22 10am. The drive thru attendant is so polite and upbeat. Waited nearly 15 minutes in the drive thru but the... pleasantness and customer service of this middle-age woman made my wait not as bad. Read more
Almost received drinks for the same order twice because the cashier left her register and went outside the store after asking... what drinks we were ordering from the in-store kiosk (which she had made and given to us before leaving her register). Althoughwe paid for our order at the kiosk, some of the drinks were presented to us twice. When our order came forth --even though wewere honest enough to identify that we received some of our drinks already-- another young lady who presented our order cursedthe missing cashier and angrily and aggressively snatched the drinks back, complaining and cussing about the missing cashier. Weas customers neither disrespected this young lady or did anything wrong. Why she displayed her lack of humility before us andtowards us is beyond me. As for the the timing of receiving our order I feel that it was efficient enough. However, I feel thereneeds to be an overhaul on their Customer Service training. Any great business begins and thrives when Customer Service is apriority. Read more
Cold colorless fries. The burger was amazing. I'm so sick of #McDonalds in general doing that reheat already cooked fries or not... cooking them long enough for leaving them and under the heat lamp thinking that's making the fries more fresh while really it'sjust drying them out. On top of that the woman who delivered my curbside was very rude when I was merely asking about this newbag fee but overall great BLT quarter pounder. Read more