Reviews for Popeyes Louisiana Kitchen in Baldwin, NY
While the service was great the food was another story . The blackened chicken sandwich was salty and very dry. The Mac and... cheese was basically burnt chz in a cup full of oil and the chicken was cold and soggy . The only good thing was the fries.Would not recommend Read more
After telling them the order 5 times and then 3 more times at the pickup window they only managed to get one sandwich right and... gave me one completely wrong item. It wasn't a big or complicated order. The food is tasty but the service is absolutelyabysmal. Read more
This Popeyes serves the smallest chicken ever. I ordered 3pcs signature chicken and i got the chicken with a size of chicken... wings. Every time i go to Popeyes i dont get disappointed but this one is really ridiculous. Read more
Might've been the worst experience I've ever had in my life. I ordered through the app to pick up my order in the store. I... picked up my food and traveled back home (about 30 minutes round trip). When I got home I opened the bag and saw I was missingitems. I immediately called the restaurant and spoke to the manager who said their name was Senzi. I told her the items I wasmissing and that if she could re-make my food since it will be cold by the time I return back home. I told her I would be therein 15 minutes. I got to the restaurant asked for the manager, she never acknowledged me, and walked to the back of therestaurant. About 7 minutes later she came back with the missing items. I asked her about the food that would need to bereplaced. She then said she doesn't replace food. I asked for a refund if I'm not going to get fresh food that I paid for andthat I wouldn't be asking for fresh food if her employee packed all the items in the bag properly. She said she can't refund me.About 10 minutes of me talking and her pretty much ignoring me, I asked for her bosses number. She said she didn't have herbosses number. She said I could call online. Which I replied you can't call online, so do you want me to go online or callcustomer service. Once again ignored. Now I am getting really upset and irritated by the lack of customer service andprofessionalism by the "manager". After about 10 more minutes I said I need a resolution today. Once again not wanting to dealwith the situation, she finally asked one of her employees to talk to me. Her employee asked me what I ordered. He took my oldfood, threw it our and gave me fresh food. I thanked him and told him that he should be the manager of the location. All thecustomers were appalled by the lack of customer service that I received and 2 customers even walked out after hearing myinteraction with the "manager". I then called customer service and explained the situation and they said higher ups will contactme with Read more
Ordered delivery from here two times. First time they forgot all the sauces but I didn?t think it was a big deal. Today we got... no sauces, 2 meals are missing, and the food is cold. If you plan on getting food from here i?d recommend avoiding delivery soyou can at least have them fix your order and if its an option just go to the one off Sunrise hwy. Read more
What can be said about a chain fast food chicken joint. This particular restaurant was clean, nice staff. I did go for lunch mid... week so can't say what a weekend night might be like. Chicken was hot, fresh tasting. Read more
Delicious! I really enjoyed the new chicken sandwich and the blackened chicken tenders. The dining area of the restaurant was... clean. I went in at lunch time, placed a mobile order, and my order was filled in about 10 minutes. Getting out of the parkinglot could be a little tricky depending on how busy the drive thru is. Read more
Horrible place after repeating my order 3 times still got my order wrong even my drinks that I was able to fix at the window but... I didn?t check my food till I got home $45 to the drain!! Also they placed the fries directly on the plastic bag I don?t thinkthis people don?t know what they are doing. Read more