Reviews for Whataburger in Balcones Heights, TX
Food was good and their service was great
Used the drive thru at 5:30am. Ordered a breakfast on a bun with sausage meal. Order took a few minutes but I was prepared for... it, it's usually hot and fresh during slow periods. I was disappointed when instead of sausage I got a small beef patty thatfelt like it was cookked in the microwave. The hashbrowns were overcooked and lukewarm. And when the lady handed me my bag offood she didn't hand me my drink, immediately closed the window and walked off. Worst service I've ever had at any Whataburgerlocation in years. Read more
Good food and quick service. Sometimes service can take a few minutes more because they are personalizing the food to your... request. Read more
Typical lousy fast food workers . Mentally / customer service/ quality of service all horrible at this location. Lady at the... window had the worst attitude ever , almost ruined my morning but its cool ???? Read more
Don?t order online because they will make it how they want and juan or wtv manager was there on 7/26 at 2:30 will blame the app... & YOU, then have you take your meal back so they can remake it because they don?t understand the way their app and system is setup. HORRIBLE customer service! Than you west ave location for fixing THEIR mistake & seeing it my way. Because it?s common sensewhat my issue was. Read more
Once again, WB let me down. I ordered a patty melt combo and asked for the grilled onions to be well done. I can eat grilled... onions. Raw..nope! Well only about 25% of the onions were well done. So I just scraped off the undercooked onions since I didn'thave time to have it remade. I love patty melts so this is disappointing. Better luck next time. Read more
I came through the drive through last night at 11:48 my order number is 561828 I ordered the biscuit sandwich meal and... substituted the egg for scrambled I get home to the eggs and sandwich soggy and cold because they put tomatoes in my breakfastsandwich I called and explained I love 15 minutes away is there any way of compensation because my hashbrowns will be cold andmy drink watered down and she told me no she could only replace the sandwich when it was there mistake this never happens at thewest avenue location I recommend going to eat there if your looking for no problems and good food. Read more
I love this place got too have my whataburger fix like 3 to 4 times a week yummy the #2 with lots off jalapeños