Reviews for Teapioca Lounge in Austin, TX
As a person who grew up with boba on the West Coast, the ordering structure is counterintuitive. My Texan friends assumed this... was always how it was done, but it could truly be a lot easier and come out with better results. I've not had this issueordering boba elsewhere in Austin. On my first visit I wanted to order black milk tea with boba (the most basic boba available).I had to explain (3 times) to the cashier because he did not believe it was a real drink. Each time I have visited afterwards, Itry to order something on the menu and the barista does not seem to recognize even when I point to it on (one of the 3) menus.Each time I am asked to build my tea, using the "Art of Tea", and you have to specify each element that you want, even if it notan option on the build your tea list. You will end up missing a key part of want you wanted, no matter what. The menu size istremendous and I really feel for the baristas. They have been handed an impossible task and seem overwhelmed by it. Also, youwill not be able to see the full menu until you are actually ordering your items. Read more
You can get pretty good tea here but to do so you have to ignore the flashing giant menu and essentially argue with the deeply... confused or exhausted barista who is trying to sell you a cold, sugarless and milkless tea for 7 dollars. If you do notemphatically insist that boba tea should also include milk and boba, you will not get them, despite the fact that that is howboba works and that the image on the menu includes both. This is even if you order the name verbatim while pointing at thedrink. I have been here so many times and its always the same, regardless of who is working here. For a long time, I thought itwas user error, but no I've just entered the twilight zone of tea shops where it is impossible to get a drink. You may returnhere, thinking that surely things will improve but this is a trap. It was always be bewildering and half the time your orderwill be unrecognizable. It is not your fault. Do not return here. You deserve better. (Also an allergy risk as they regularlyadd or substitute ingredients without saying i.e. swapping dairy for non-dairy creamer etc. If you do go here, be sure to readthe label on the actual drink before consuming) Read more
Menu is extremely unhelpful. There are three menus for boba tea, and if you don?t ask specifically for each ingredient... individually you will order a ?rose milk boba tea? and find yourself paying $6 for a cold tea with no sweetener, no creamer, andno boba. It is just cold tea. The staff is friendly but routinely seems confused by basic orders. I have been here multipletimes with multiple baristas and each time it seems clear the training is failing the baristas; they do not seem to know whatboba tea typically comes with and I walk away with something that is clearly different from the picture on the menu because Ididn?t specifically ask to add something like dairy. Prices are not listed, and menu does not contain components- what is in a?red panda blastea???? Read more
Disappointed, got two mango smoothies as usual and came upon two big hairs in each. I think what happened is one of the girls... hair must have fallen in the making causing hair in both drinks. It should be mandatory to wear hair nets to prevent this in thefuture. Displeased. Read more
I?ll give it five stars cause their drinks and desserts are delicious! However staff doesn?t seem too thrilled but I understand.... So good!! Read more
Tea is terrible and people here are super rude. I can't taste the tea flavor but the color food additive. Besides, not only... drinks are bad but their service is horrible. They ask me to bring my service dog out and forbid me to pick up my dog just bcthey think the dog will spread hair. But my dog won't shed. I couldn't even place an order with their bad design menu while theykeep trying to kick me off. I need to ask them to let me finish the order and ill bring my service dog out... The woman wassuper mad at me...will never ever come back again! Read more
Really enjoying this new location! It has a cozy atmosphere with an upstairs seating area. All the same drinks (huge selection)... which are made with real fruit, coffee, boba, tea, etc. The rewards program works for all locations. No public restrooms. Read more
Liked it. Good options to try ???? Almond cream taste was not great.