Reviews for Insomnia Cookies in Austin, TX
Jamie the manager is a fantastic person. She was still really patient with taking our order near closing time even after working... a long shift by herself. She also is very knowledgeable about each and every type of cookie down to the ingredients. Read more
Staff is always friendly and knowledgeable. Jamie the general manager is very personable and makes you feel welcomed. There... was a little wait(5-10 min), but with the line out the door, I feel it was absolutely worth the wait! Can't wait to go back! Read more
Great cookies. No complaints there. The service is a different story. When I entered, there were maybe ten people ahead of me,... yet the wait was FORTY FIVE MINUTES (doesn?t include the wait time for the actual cookies themselves? just the time it took toorder). About ten minutes in, the line was almost out the door, and the employees went nearly thirty minutes without taking anyorders. They only prepared pick up and delivery orders orders. At no point was anyone in the line ever even acknowledged. Therewas no ?sorry for the wait? or anything after either. Multiple people stormed out in frustration while we waited. Reallydisappointed. Edit: +2 stars because of really great subsequent experiences. Read more
We went out for dessert after dinner and the cookies were outstanding! The cookies were soft and just melted in your mouth. We... had peanut butter, root beer float, chocolate chip and I don't remember the others lol. Great place for a midnight snack???????? Read more
Cookies have 100 grams of sugar so they?ll always taste good? even if? IT TAKES THEM 10 HOURS to get to your house 2 miles... away. Apart from never getting the right order I?d say this place is pretty trash. Read more
We ordered two ice cream sandwiches and received some room temperature ice cream soup 3 hours later, along with cookies that... look like they were put in a blender. Do not, under any circumstance, order from insomnia cookies. This is pretty crazy andalmost funny at this point. I've never experienced a delivery this bad in my life. The best part is that they believe this onlymerits a partial refund. Look at it... This was attempt 2 for insomnia after another really bad first round of cookies and I'mhonestly just laughing at the complete lack of professionalism. Good luck Insomnia. You have certainly lost a customer quickly. Read more
The cookies are massive! Craigs in toronto still wins but these came pretty close. I got half a dozen cookies and they lasted me... a week. The s?mores flavour was the best one. Read more
These cookies are EXQUISITE. I ordered at like 2am & they were out of a couple cookies I wanted, so this lovely kind lady called... me & asked if I?d like her to refund the money, replace the cookies with others to even the difference, or if I?d like to wait abit longer for her to bake some fresh ones. So incredibly awesome of them. I?m never ordering cookies from anywhere else again.Absolutely perfect customer service, and somehow WAY BETTER than perfect cookies. 10/10 Read more