Reviews for Chipotle Mexican Grill in Austin, TX
Very rude workers, ran out of chicken even though there was some in the to go area however when you walk in to order they didn?t... have any food filled. I should have just order on the app to get better service. Worse chipotle ever! Literally I have been to alot in Austin always the worst. Read more
If you order online, make sure to not only confirm your name on the bag, but the plate as well. The bag had my name but the... plate was for a door dash order. I went back to request my correct order AND they gave me someone else?s food for a secondtime. When I requested for a refund, the manager didn?t try to listen to my name and refunded me for someone else?s food, whichwas cheaper. Read more
You're OK so I've been in customer service my whole life and you know covid destroyed my life and I've literally been homeless... for 11 months and you know I kill myself every day to make sure my daughter eats in my family and then I worry about me. So Ichecked my gift card for triple J yesterday earlier before I headed 7 miles to get over to the Chipotle that was closest to meon my bike and it's at $11 Somehow someway it glitched or whatever it meant 11 cents and I rode all the way over here andliterally order my food and go pay and it took Levinson's so I had no way to pay for my food I was starving hungry haven't eatenin a couple days and I go to get on the phone and I'm sitting on the phone trying to get it situated and Maurice the guy who wasbehind that counter working Took it upon himself to buy me my dinner that is what this world is missing helping each other notjust customer service we all have to be in this togetherThank you Maurice how you Read more
This location used to be great. Now, not so much. 8pm on a Wednesday night and the line is out the door. Line is going slow,... all tables dirty, food pans are scant with hardly any burrito fillings in them, serving surface looks gross with old foodscattered about,, no guacamole, no sofritas, no watermelon limeade and no manager in sight. Six teens working in slow motionwith no direction! I wanted a sofrito burrito with guac. I guess next time I will go to another location. Read more
The 1/20 I saw an entire line walk out of this Chipotle because only TWO (2) people showed up for work and they said they were... over an hour behind for online orders alone which take priority, so 1-hour wait for ANYTHING. It must be such a terrible placeto work! Their poor staff ... So unless you're looking for 1-hour late food from a staff worked to the absolute bone due tomismanagement, hit up one of the nearby competitors. Read more
Take a look at other people's bowls and then take a look at mine, back to mine, now back to theirs! I got steak and carnitas,... both kinds of rice, both kinds of beans, all the sides except lettuce with extra cheese and sour cream. The bowl was less thenhalf full with a quarter of it not even filled. Usually the people have to force down the top in order to fit the bowl cover.It's like they use a household spoon as their portion serving instead of a proper serving utensil. Read more
Decent local chipotle. Line was past the front door when we got there for lunch so it was a 20 minute wait until we finally got... the opportunity to place our order. Everything was available though so it was fast ordering process. I rate it at 3 stars as Iordered a burrito and the Barbacoa meat was only put at a single spot on the burrito. This resulted in 70% of the burrito beingrice and beans and then the final 30% has the meat. Then when unwrapping my burrito at the table I found had the joy of findingit not wrapped properly and dripping all over with liquid from what I asked to be put into the burrito. The result was a hotmess of a lunch. Read more
I was just calling some minutes ago to let you know I?m on the way to pick up my order and will probably get there at 9.55pm and... the person who picked up refused to say anything and hung up on me, now I was charged for a food I never picked up, I wasordering thinking it was delivery, once I realized it was pick up I started calling and then I got someone who hung up on me andwas silent on the line because it was now 9.50pm? That?s just sad that the person heard me telling them I?m going to be there at9.55pm and still hung up on me. Hope you enjoy eating my order that I never picked up. Read more