Reviews for Tim Hortons in Aurora, ON
Always messes up my order and gives me the wrong order
This was so bad experience. I ordered a steep tea. Firstly they made me wait for 10 minutes in the drive through. When I just... arrived at the window, the guy just forgot my order. He said, what was your order? I saw their team playing with baskets andbroom instead of making my order. Then finally I got my steep tea with just a hot water and not milk. Read more
This morning I ordered 2 chicken ranch wrap and paid 8 dollars +hst . After a few minutes they told me they cannot have chicken... wrap before 11:00am. So they decide to return my money. When they returned my money they just refunded 6.79+hst. I told themthey should give back 8+hst then they said Tim ? system can only return this money. Read more
Today is my birthday. I come to your store to get my birthday reward. When I try to get a cold drink, the manager said only hot... drink. I checked the term said You can redeem a Beverage worth 70 or 100 Points. Who will get a hot drink in summer at 30°C?!If you, Tim Hortons, don't want to sell anything free, just don't send me such a rediculous birthday offer to me. It wasted mytime and destroy my birthday. I am so disappointed to Tim Hortons! Read more
Yesterday I visited this store and I have to say one of the staff who is wearing glasses in his 20s (Canadian Chinese or... Japanese?) provided me and my boys with the customer service of the highest standards, extremely friendly and nice. Thank you! Read more
Good food. Fast nice workers.
Drive through order. One hot chocolate, one breakfast wrap with sausage, that's it. Get home, crack open the wrap packaging...... bacon, no sausage. I thought, hmm maybe the clerk heard my order wrong and therefore punched in wrong or maybe it was orderedright but incorrectly prepared. I can't investigate that though as I realize they never gave me a receipt to be able to verifywhat item was punched in. If I were ordering 20 items a mistake is okay, but this was two items. And furthermore didn'tprovide a receipt, so that's mistake #2 in one simple order. Shape it up! Read more
Worst Tim Horton ever ! unbelievable rude staff ! This morning I had mobile order 3 coffee at drive thru, when I drove off I... noticed they made a mistake on one of the coffee and gave me the wrong size , I turned around and went inside Andrew who was atthe front desk apologized and tried to fix it , but the lady name Fatima from drive thru window yells at me saying your coffeewas right! Hello, was I talking to you? Come and check my app , it was your mistake not mine! Instead of apologizing, you areyelling Very rude and unprofessional Worst customer service! Read more