Reviews for Pizza Hut in Aurora, IL
New team members are figuring it out but make awesome pizza along the way.
I will only order from this location due to the attention given by the service. Very friendly and gets my order right everytime... without any issues. Read more
Most ridiculous service. I placed an order at 6:00 PM. The order was for Curbside pick up. I got to the store at 6:45 and Called... to let them know that I was out side. No one picked up and I noticed there were lot of people inside the store. I went insideand informed the guy that I was there to pick up the order and provided my name. He said I will be right back. There were 12people waiting inside. I asked one of the customers waiting inside and he said he has been there since 45 min. After about 5min. the employee comes to front and I showed him the app to tell him that it says the order is ready can you just look in theoven to let me know if my order is ready? Without saying anything he went back again for another 10 minutes. Other customerswere also loosing their patience by now and the employee came in front again and I requested to just tell me if my order isready or not so I can just go to Domino's His response was " You can go" No apology, no explanation of why order is not readynothing. Now I know where to get my pizza from "Not this place" Read more
Ordered a pizza via UberEats and the order was not transmitted properly (think ordered a supreme and got a plain cheese). The... team member at the desk was very helpful and made sure I got out of there with the correct pizza. Thank you very much!! Read more
Order was called in order told me 10-15 min got there was not ready when promised, no big deal willing to wait it?s Saturday... it?s busy I get it told 5 more min. Waited then another 5-8 min for my order because they were barely putting it in get homepizza is undercooked called to complain offered me replacement but I?m home I Don?t want to go out again no credit, no refundterrible customer service. So Disappointed been ordering from there over many years. Not anymore. Read more
This location is definitely strange at times. I've had a almost bad experience but it's usually a good one. The last couple... times I've ordered have been good experience. Although I feel like the garlic bread sticks have gone down in quality. *I don'tblame the location for this, rather Pizza Hut as a company. Read more
Not as great as it used to be back in the day, but this will do for a quick pick up on your way home to watch the game! Pizza... Hut please stop spraying that oily stuff on my pizza, it?s greasy enough just the way it comes out of the oven! Friendly serviceand not too long of a wait if it?s not busy, but come on the weekend and expect to wait 10 minutes longer than usual. It not adine in restaurant and you are limited to a small bench on your stay as you wait for your deep dish meat lovers extra largepizza. ;) Read more
The food was horrible it looked like big glob of dough. Luckily I got a full refund.