Reviews for McDonald's in Aurora, IL
I will not go back. I tried 3 times to drive thru, and the orders never get it right. It's just a sausage Mc muffin with egg.... It's either egg is missing or cheese. Maybe the fourth visit will be the sausage. Going back to route 47. Read more
This locations the worst can never get order correct. 1 time ordered breakfast received a large bag full of maple syrup, butter... and forks. No food at all and didn?t even order pancakes so why syrup? And again tried this location came home with completelywrong order. I know I should have checked but didn?t think 1 chicken sandwich could be messed up but it turns out it was onecheese burger in my bag instead Read more
the lady doesnt know the different between a latte and macchiato. so i try to tell them i ordered a macchiato when they give me... a latte and i give up trying to tell them its not what i asked for. its been multiple times where they mess up a simple drink. Read more
The worst McDonald?s I?ve been to! You could tell that the fries had been left out because they were cold and hard straight out... of the drive thru window. And they throw the sandwiches together with no effort. I understand that there are issues sometimesbut the employees should not be serving food they wouldn?t eat their selves. You?re better off going to the other McDonald?s onGalena their service is better and rarely make mistakes. Read more
I want for dinner, I had 2 separate orders, which I told them, they take the order no problem. Get to pay window paid for first... order, then the girl looked at me 4 times and finally opened the window and very snotty said, can I help you, I said yes I hada second order. I waited 5 minutes for her to open the window. Then I go to pick up window got order 1, waited another 6minutes for the guy to finally open the window after looking at me 5 times, said snotty aswell, can I help you, I said yes Ihave a second order, I was nice to both of them as frustrated as I was. I get home, the drink of Dr pepper with no ice was cokewith ice, I ordered a double Quarter pounder with Mac sauce, well it was a single cheeseburger no Mac sauce. And the 20 chickennuggets were so hard and dry like they were from this morning Cracked my tooth, and I asked for honey mustard and the give metangy BBQ. I will never go back to this location. Foods terrible, customer service, there is none. No stars staff can't do asimple job and expect to get $20/hr. Read more
I have been to quite a few McDonalds locations for breakfast and always order a bacon, egg and cheese bagel with the bacon extra... crisp. When I get home I always have to take the sandwich apart and put the bacon in the microwave to get it crispy. Today I gotthis sandwich at the W. Galena location. When I got home and took the sandwich apart I was very pleasantly surprised that thebacon was perfectly crisp. I didn't have to nuke it. I know this is a small thing but I can't stand rubbery bacon. Thank you,thank you, thank you! ???? You are now my favorite location! Read more
This morning July 10th 10:25 am I decided to go inside and order because the drive thru always has long lines. So I waited at... the counter for about 5 mins and finally someone came. I placed my order and I asked for a hot tea, the girl then told me with alittle attitude and that they didn't serve hot tea only cold. I told that I had ordered it before and again with the attitudeshe said that they didn't. I asked for the manager and she said she didn't need the manager. I refuse to complete my order untilshe spoke to the manager and sure enough the manager told her that they did serve hot tea, she came back with the attitudechecked me out and I waited for my order. When my order was up I looked in the bag to make sure my tea bag was in it, it was soI asked the other girl for some creamer and she said that they didn't have creamers for hot tea and I asked her what do you giveto the customers who wants coffee and she looks at me with attitude and said get this creamers but that was for coffee. Can yousay Duh?? I was a Store Manager for McDonald's for 10 yrs and I have never seen the attitude from CSR's Customer ServiceRepresentatives like I saw this morning. Either they were not trained properly or decided today will be the day I just don'tcare. I was and still am very disappointed in this store. Read more
Asked for a hazelnut ice coffee, lite ice and extra hazelnut. I got coffee wit NO hazelnut and little milk! Anyone who drank... coffee with no sugar or cream knows that it is undrinkable that way. I had to toss the entire cup of drink. Restaurant has goodfood, but I think I'll go to the one in North Aurora because the Gelena restaurant has served me terrible coffee on severaloccasions. Read more