Reviews for Jimmy John's in Aurora, IL
Called store after waiting an hour and was told "delivery guy is old and gets lost and stuff. I have to deal with this every... day." I'm the customer, don't complain to me; fire him! Waited a total of over 2 hours and then called store again to cancelorder and asked for refund. The store DIDN'T refund the charge that they verbally said they would, so now I have to dispute it!Never ordering from here again because this situation happened to coworkers, as well, so 3 of us never received our food fromthis place but we're charged for it. Read more
Ordered Giant Club Tuna but barely have tuna on it. Feels like I?m eating a salad sandwich ???? Will never buy from this store... even though this is the nearest JJ from me, Oswego JJ never disappoints me, the best. For sake, It?s TUNA sandwich for a reason,it has to have enough TUNA not just a sprinkle of tuna. I shouldn?t have ordered the Giant one, such a waste of my $17. Read more
Walked in, kid greeted me then turned around to finish a conversation with coworkers talking about something completely... unrelated to work. Turned back around and said ?sorry what?? Gave him the first sandwich then he turned back around to continuethe conversation. I waited and when he looked at me again and said ?sorry? again for not taking my order, I had to ask him if hewas ready so I could put the rest of my order in. Kids that work at these places do not care about customers. I?m sure whateverthey were talking about was interesting but to ignore a customer standing right in front of your face and get to the point wherethe customer has to ask the employee if they are ready to take the order is a little ridiculous. Read more
To start, no one said anything when I walked in the door. I was surprised I was even able to get the cashier?s attention. Then,... this branch gave me the wrong sandwich, and when I drove all the way back there (after going home already), they wereunapologetic. They talked amongst each other like ? Well I didn?t do it. Did you? I don?t think anyone here did that.? Thenthey remade the sandwich and offered me no other form of apology. I won?t be back Read more
I ordered a turkey sub with extra meat, lettuce, cheese with oil and vinegar. Emerson the person who took my order sent out a... regular turkey sub with tomato and mayo. Plus he had to reenter my card info twice. I really don't know why he answered thephone, he was not paying attention, not just once but the entire phone call. I'm not trolling, just annoyed and not happy. Read more
Typical JJ's. Clean and well kept. Crew varies from time to time, but always fast. 50% of seating is closed for CoVid still on... June 1, 21. Read more
I ordered online and had to wait outside because there were 2 customers inside at the cash register not wearing their masks. My... sandwiches were done but the employees never brought them over to the pickup section. A long wait until the maskless customersleft and I could go inside. I asked about my order and they grabbed the bag that was behind the counter. It should have beenplaced in the pickup area so that I could grab & go. Definitely not Freaky Fast. Read more
If I could give this place 0 stars I would. I am a big fan of Jimmy Johns but this has got to be the worst location ever. When I... placed an order at jimmy johns for a delivery, the driver inputted his own tip without my consent. This was the SECOND time thishas happen to me. The first time I bypassed it but this time it just showed how greedy a person can be. I called their storeeveryday and it?s been a month and I still haven?t been refunded when they verbally confirmed that they were going to provide memy funds back. I called today and the manager was very rude when they toke my money. I?ve been patient with them but it suckshearing from the manager that I have to call my bank and do a dispute. I?m very disappointed with the service and I will neverorder from here again. Please be careful everyone. Read more