Reviews for Dunkin' in Aurora, IL
I just want to share with all of you the very disrespectful and rude experience I went through today. I was at the drive thru... and for some reason I said out loud ? Can I have a Venti Iced Coffee? and the girl at the other side said ?We don?t have Ventihere this ain?t Starbucks? in a rude tone. And I said ?Did I say Venti, I?m sorry my bad. Can I have a large Iced coffee? Icould hear several voices speaking through the drive thru speaker and the same voice said ?No you can go to Starbucks, we?rebetter than them.? I sat there for 5 seconds trying to process what I just heard and sped off. Trying to keep my composure andnot tell off the drive thru person as I could see they were starring out of the window laughing. If i didn?t have my 8 month oldbaby with me, I would have told them off. How about instead of playing with sarcasm, you treat your customers with respect,instead of giving snarky responses. Will not be returning, and I will be telling all my friends and family not to come here. Andif you?re reading this, I would avoid this location at all costs. Maybe I will stick with my Starbucks Read more
As many others have said, customer service is terrible at this location. The only nice person is a guy who I'm assuming is the... owner, otherwise very rude employees. The coffee is also made different every time, never the same even if it's the same drink. Read more
???? were ugh...but THANK YOU to the guy that made me the PERFECT drink!!???? ???? Thank you! The lady with short hair and guy... with blonde, both were so kind. Read more
Avoid this location at all costs. No customer services skills whatsoever. I ordered a drink on the app for pickup. When I... arrived, I was told they didn't have the ingredients. Obviously issues arise and not a huge deal it's only a coffee drink afterall. It is what happened next that leads me to leave the 1 star review. I simply asked for a refund (as they didn't have what Iordered) and they said that it isn't possible. I'm sorry what?! You took my money and now can't refund it after you don't havewhat I paid for. That makes no sense. The manager (who store staff called) also refused to initiate a refund and requested mecome back to the store the next day if I wanted to speak with him. Why would I take time out of my schedule to drive back to thestore? I asked for his name and information to speak directly to him and he refused to provide it. Read more
Great location. I stop here on my way to work. Super fast service. I order through the app but even if there's a line it moves... pretty fast. Also, out of all Dunkins that I visit, this location for some reason makes my coffee taste better, and I order thesame favorite order from the app. Read more
Passing by stopped for a sandwich. Bacon Egg and cheese was greasy, bacon not cooked all the way. Disgusting. Bad service.... Bathroom closed for customers. Threw sandwich in the garage ???? Read more
I will not be drinking this, it looks like sewer water. I have never my life seen coffee so watery in my life. Then when I asked... them why is your coffee so watery, he asked me what is watery. Like you know what that means. Don't act brand new today. Youlook about 35. Horrible customer service, everybody had an attitude and the one server even went as far as to lie saying thatthere wasn't a manager there. Food was cold and hard. I didn't eat it either. Read more
was terrible mid my bacon wasn?t cooked properly on my bacon egg and cheese