Reviews for CRAB CRACKIN CAJUN SEAFOOD BOIL (FOX VALLEY MALL) open till in Aurora, IL

UPDATE 5/15/19 - see below to MGMTS response.... Customer service and management is horrible. The young lady who answered to... take a to go order was highly rude and disrespectful! This is a place that I will not patronize! I wonder how long they willlast with this type of customer service. When you call to place an order and you ask to have onions added and the girl flat outsays NO! And repeats her self when we thought she?d recently lost her mind. You accommodate your customers. Ok the chef does ithis way BUT I LIKE TO EAT MY FOOD A CERTAIN WAY. LOST SEVERAL CUSTOMERS BEFORE YOU BARELY GAINED 1! Last time I checked I wasspending my money... 5/15/19 - MGMT sends a response... 1st in all CAPS. HOW RUDE!!! 2ndly they tell me they don?t have anyfood items that onions can go on. Lol who tells you what to put on the food you eat! 3rdly I was told by your staff ?manager?he called himself, that they could get onions from the salad bar and put them on the side. Customer service goes a long way.The least the company or mgmt could have possibly done to rectify the issue was at best APOLOGIZE! Read more

We thought the food was very good, the pasta especially!! Fruit Demarie was UNREAL. It's a new restaurant and I think they're... still working things out with their service/ordering so don't let that put you off of some delicious food. The chef clearlyloves what he does! Also don't let the old Tilted Kilt facade fool you, this is messy, casual food in a good way. Read more

Absolutely delicious! The menu system could be updated to work more fluidly but the food is great!

-Very small food quantity/rip-off. You pay an extra $3.30 for one small 3" piece of corn or a 3" long piece of sausage sliced in... half. Most of my "half pound of shrimp" appeared to br water and seasoning. -Way too much seasoning on fries. -They seat you,then tell you to go to the register to order. They also make you pay right there instead of after eating. -The table we sat atwas uncomfortably high. Read more

Super let down with the quality and quantity of food (most of crab legs where empty).We love trying new crab shacks and this... was by far the biggest let down. Fingers crossed they up there game after the soft opening. Read more