Reviews for Firehouse Subs Eagle's Nest in Aurora, CO
Never felt so uncomfortable taking my family to dinner. I love firehouse but, unfortunately I will not return to this location.... The glares from some of the staff and the general rudeness does not earn my money. So very sad to see this place slip. Read more
Love the subs. The greeting was lackluster. Order was wrong. Get this greeting again at this location will walk out and go to... Marcos Pizza Read more
First off I ?? Firehouse Subs! Which is why I gave 2 stars instead of just 1. The staff is terrible. No welcome to Firehouse... when we came through the door. Its a little short dark haired girl with a noise ring who sets the tone for terrible service. Nosmiling nothing but a cold shoulder like we bothering her spending our money. No matter how good the food is. The service iswhat makes you come back!! All employees needs training in customer service or your store will continue to be as empty as it waswhen I came in!!!! Read more
Great sandwiches, original, not like other sub shops. Don't care for the ham as it is real sweet. Jamaica jerk is amazing. ... Their soda is better than most with the '100 different flavors' machine. I have been here many times over past 3 months andnever had a bad experience. Employees are always friendly and helpful. Read more
Food is great Service is terrible. We walked in only to be treated like we are a burden. The young dark haired girl was... obviously annoyed with us, the only customers in the store. She flew by our order and when we wanted to customize it we wereonce again treated like a nuisance. Turns out our order was slightly wrong. There's no way in hell I'm going to go complainabout that right now. I know when I'm not welcome Not coming back to this location Read more
Normally one of my favorite restaurants. Went in today and it was 3-4 young people working behind the counter and as I walked in... I was told it would be 20miniute wait before I could order by the young lady with the black hair. About 2 minutes later aCaucasian couple walks in and the girl proceeds to take their order right away. So I immediately stand up and get in linebecause obviously the woman behind the counter had lied and was holding some sort of unspoken prejudice against me to tell me towait 20min in an empty restaurant during lunch and then takes another couples order right after telling me that with a smirk onher face she takes my order asks if I would like a pickle on the side and doesnt even put it in my order. Doesn't apologize forpoor service or anything just proceeds to ignore me. Worst service ever and the newer generation is not trained properly at alland are rude . The only good thing was the sandwich. That was it. Management should write up the ladies at the store today Read more
Great sandwiches. Staff is courteous and friendly. Even though you order at the counter, if you eat-in, a staff member will... bring your meal to the table. Restaurant with floors, counters, and tables all clean. Read more
I've never been here before and I was pleasantly surprised. We ordered 4 hot sandwiches through their app and they told us... they'd be ready at 12:25. We walked in at 12:24 and they were finishing up the last sandwich. So quick and timely, I'm justblown away. I had the ham and turkey, warmed with mayo. Omg! It was delicious. The ingredients were fresh and the bread was softwith a lightly crispy outer layer. Mmmm Very friendly and relaxed atmosphere and the staff were very kind. Read more