Reviews for Firehouse Subs Walton Way in Augusta, GA
Upgraded my four-star to a five star. This is possibly the best Firehouse in the Augusta area.
Excellent service staff was very helpful Both grandchildren have allergies and they helped me fix a meal that both boys... enjoyed My thanks again Read more
Clean place, courteous service, food was ok and not super like most Firehouse (sandwich was kind of small).
First off, when walking up to the counter I noticed that the lady at the cash register was digging in her mouth like she was... trying to remove food from her teeth. She stared right at me and suddenly took her finger out of her mouth and proceeded to takemy order. No, she did not stop to wash her hands or even so much as put gloves on. To make matters worse, she took that same,unwashed hand to hand my cups to me. A disgusting health violation. Didn't drink out of the cups! And the sandwiches? They werenot what I ordered either (found out after leaving the store)! I will not be back to this location! Read more
Food was decent but there was mayo all on the bag. cashier didn't even register us when we walked up to the counter. Weird cuz... we were two of the three people in the store at the time. Guy making the sandwiches was the only one not wearing a mask. Ofall the people, I'd want him to wear one the most. Read more
Fully staffed but quite busy. Company would do better to expand. Workers seem a bit overwhelmed during the lunch... rush. Employees are friendly and most importantly human. Under stress we all make mistakes and being overworked and underpaiddoesn't help. The 3 stars isn't for the employees but the management and owners for not recognizing the stress of the workers bynot expanding. They already appear to jave as many workers as possible during busy times but a small work place clearly is 1reason for long wait times. Read more
My online order was not right. My fault. I picked up a bag without my name on it. It was the only bag. I never ordered online... before and didn?t think about looking for my name. The manager was super sweet and made it right. I had been at the hospitalwith my husband who has been suffering post Covid complications. I was physically upset. She was caring enough to follow me tomy car and hug me. Such a sweet, caring lady. Thank you for caring. We need more people like you in this world. Read more
My first time there, but it's one of my Fiancé's stops for when he is working... He enjoys the service there and they already... (for the most part) know his order (which makes it awesome)... Thank you. Read more