Reviews for Baskin-Robbins in Augusta, GA
They never, ever have the flavor of the month. Today they didn?t even have chocolate. None of the interesting flavors listed... online are available. The ice cream containers looked gross - honestly glad I didn?t order anything because it was verydisheveled and unsanitary looking. Read more
Went through the drive through and while the staff was nice the ice cream was not. It tagged stale. When I got home and looked... at the napkins they gave me it looked like blood smears on them! If I figure out how to post a picture I will! Read more
Had my first bad experience at the 3024 Washington Rd in Augusta, GA on 2-22-2022. The wrong order was giving to me twice then... was giving my ice creams including two quarts without a bag and was told I should ask for the bag the next time all in all, wastold Im not to come back to that location any more by a manager who said her name was Jessica and would not give me my receiptuntil I call the police and he got it for me Jessica stated I was rude to the young lady but didnt let me address my part wentbavk inside and lock the door. I have been going to this location since 2005 never had a issue now for whatever was going on(good or bad) this has put a MAJOR ISSUE on what really went wrong Read more
Service at drive thru was less than stellar. Associates chose to gossip rather than be attentive. I had to repeat my order FOUR... times, then the young lady acted as though she was annoyed because I bothered her to do her job. Not impressed at all Read more
I just paid $7.77 for one milkshake. I was questioning my sanity for paying that much for a milkshake but I was expecting it to... be a really good milkshake. It tasted okay but it was way too runny like a milkshake that was sitting on the counter for anhour. I expect better than that from an eight dollar milkshake! Read more
First time trying it and its delicious!! Definitely recommend it.
Is not first time that happens to me but I ordered a sundae of three scoops and without fudge and they gave me a two scoop... sundae and they charge me for three and they put fudge in it and without cherry and it was melted. Very bad experience verydisappointed of this Baskin Robbins. Read more
Waited a good 5-7 minutes before even being acknowledged. Seems like the staff is poorly trained, or just not following safe... standards. Had to ask person making our ice cream treat to change his gloves (he put them on before he even took our order andwas touching his head set, the POS screen/surroundings and even his face while taking our order. He didn?t bother to wash hishands between changing his gloves, nor did he wash them prior to putting them on in the first place. There was also a bottle ofcleaning spray on the counter near/where food is being stored/prepared (that was set down by another employee, while our foodwas being made) and nobody made an effort to move it, even the woman who looked to be the manager, who was not attentive toanyone but herself, bothered to move it the entire time our food was being made and she was near it or right in front of itnumerous times. The Employee who helped us (Johnny) was very kind and professional, he seemed very young and did state he hadonly been working there for around one month, so I?m assuming that would be why he was not aware of proper use/wearing of glovesand food safety rules/regulations, I think he just needs more training, and also training - most definitely for the other teammembers AND management. Restaurant could?ve been cleaner/tidier, was not put together very nicely, everything seemed kind of ina disarray/messy, which in turn makes it look like it?s not very clean - and that?s for the restaurant, as a whole- from behindthe line/counter to the lobby. All of the employees had dirty/stained shirts. Just needs some cleaning up. Read more