Reviews for Sonic Drive-In in Auburn, AL
As many chances as I?ve given sonic I think this will be the last time I ever order from them. Since COVID (two years ago) the... actual drive in has been closed, no big deal I?ll just use drive thru or DoorDash. But tonight we ordered DoorDash and chosesonic over anything because we wanted a shake, order couldn?t be completed because their shake machine was down! (Hello, if Iwanted that disappointment I?d go to McDonald?s) okay maybe they could get my sauced nuggets and burger right? Wrong. Everythingon the order was either missing or wrong and just plain disgusting. How they stay in business is beyond me. Read more
I ordered a milkshake and did not receive one as "the machine was broke". I ordered a cheeseburger with all the toppings and it... came with a tomato only. Tater tots with cheese on top and did not receive the cheese. Bbq popcorn chicken and did not receivebbq sauce. Thats really terrible. Every item I ordered was wrong in some way. Read more
I went through at around 6:30pm. They were not busy. I ordered a combo meal, an extra burger, and a bag of ice. I asked for no... onions on one burger and not lettuce or tomato on the other. When i got home to after getting my meal I noticed that the oneburger had onions and the other had lettuce and tomatoes. My partner absolutely hates onions and couldn?t eat their burger. Thetots were extremely soggy and cold. (I only live 10 minutes from this place and I had the heat on in my car). I have eaten atthe other sonic in town and had no issues but this one has messed my stomach up so bad. I have been in and out of the bathroomall night. I have never had a reaction to sonic like this before and it was the only thing I ate last night. I will not be goingback because one they do not listen to what a customer orders and two I do not want to get sick to my stomach again. Read more
I went through the drive thru two weeks ago and I have to tell you. I have never seen a person as rude and ugly, not to mention... a bigot. I tried to put my order in, and after waiting almost 10 minutes he came on the com. I started to give my order, he cutme off and told me to wait. Another ten minutes goes by and he finally comes back and says, " Can I help you?" I started to givemy order, and he stops me mid sentence again, and scream "Hey, Hey, Hey, you need to slow down." I said are you talking to meand he goes hold on AGAIN. AT THIS POINT IM DONE. HE ACTED LIKE AN A@#. MAYBE IF HAD NOT BEEN FLIRTING IN THE PARKING LOT TOGIRLS, HE COULD FOCUS ON HIS JOB. The franchise owner and manager should get people who enjoy their job. Read more
We went to one in Opelika they only had thru. A lot of monitors were gone. Then went to the other one in Auburn. Out of food,... no frozen strawberry drinks, and another drink only had come maybe tea. Out of food. got food wrong order. Out of other foodshashbrowns and a lot of monitors missing had to order through drive thru. I thought at least those one would be up toexpectations. Maybe they are moving those two songs to Alex City maybe not. Read more
The service here is absolutely horrible. I placed a pickup order online and waited for 20 minutes after checking in to hit the... button. I was told my order would be out soon. 3 times hitting the button, 2 times flagging down a carhop, and an hour later, Inever received my order. I understand staffing issues, however, multiple other cars got their orders and left in the hour I satwaiting. Extremely disappointed with the service and never getting my food. Read more
Disgusting food, disgusting service, disgusting MANAGER. The way they talk to their customers is disrespectful. The manager... cursed me out, now I did have an attitude but anyone would when they get their order wrong and BURNT. The team member said Iwould get a refund the next day and took my name down buy of course when i come the PROFESSIONAL MANAGER AND ?TEAM LEADER? tellsme she cant do anything. DISGUSTING AND TRASHY MANAGER. Read more
Alot of their "stall" machines are out of order, the food is usually "warm" when delivered, and some of the staff seem... distracted or uncaring. Read more